Res: [libreoffice-marketing] "Microsoft posts video of customers criticizing OpenOffice"

Hello,

I believe that it is more "now" to create a video of testimonials from large 
companies that use OpenOffice and are satisfied with it.

Here in Brazil we Petrobras (one of the largest oil companies in the world). The 
government of Brazil is also a success (although still not 100% usage). And I 
believe other countries will also have good examples.

We can define a way to record each interview and then merge into a single file 
to be made available on websites, blogs, Orkut, and other forms of disclosure.

This will show people that we have - to some extent, also large positive 
examples.

Can I try to get here in Brazil the depositions.

Can anyone help (work) in this initiative?


 
Até mais,
Lucas Filho
Open-Ce Tecnologias e Serviços
http://www.open-ce.com.br

::@strogildo - Educação a distância
http://astrogildo.blogspot.com

Coordenador Estadual GUBRO-Ceará
http://www.broffice.org/gubro-ce

Blog Pessoal
http://lucasfilho.blogspot.com


Agradecemos a Deus por tudo



----- Mensagem original ----
De: Michel Gagnon <michel@mgagnon.net>
Para: marketing@libreoffice.org
Enviadas: Sábado, 23 de Outubro de 2010 21:53:07
Assunto: Re: [libreoffice-marketing] "Microsoft posts video of customers 
criticizing OpenOffice"

Le 2010-10-23 07:24, jonathon a écrit :
> ....
> # no "drilling" into the site
>
> My suggestion would be to have the following categories on the page
> labelled "Support":
>
> Free support:  This support is most suitable for individuals.
>
> Paid Level 1 support: This support level is suitable for individuals,
> SOHO, and organizations that want per incident support;
>
> Paid Level 2 support: This support level is most suitable for small and
> medium business;
>
> Paid Level 3 support: This support level is most suitable for medium to
> large businesses.
>
> Paid Level 4 support: This support is most suitable for large
> businesses. This level of support provides customization of the program,
> to the specific business requirements.
>
> Paid Migration support:  This support is for individuals or
> organizations that are migrating to LibreOffice from either no software,
> or any other software.
>
> Something that would be nice to have, would be a public wiki that covers
> virtually everything that Level 1 and Level 2 support would need to
> know.  Something that was designed so that the end user that knows
> nothing about the program, could find an answer, without having to make
> a phone call, email a question.
>
> jonathon

One thing that has to be clear on the website: apart from IT specialists and 
maybe a few administrators in large corporations, most people don't know 
anything about those levels. Maybe the levels 3 and 4 could remained defined 
that way, but the more basic levels should be defined in terms human beings 
understand. Likewise, seeing the word "incident" doesn't work with a piece of 
software that should not be so intimidating. So why not define support in terms 
like:
- installing LibreOffice on computers that use different platforms;
- converting documents from other formats into odf format;
- basic training on advanced functions like stylesheets and macros.

For the more advanced users, we need a list of bugs and workarounds in plain 
English. And please, don't put the list of improvement suggestions within the 
list of bugs as is the case for OpenOffice and Mozilla. Neither of those 
softwares have a list of bugs that is understandable by humans... unless they 
are programmers.

-- Michel Gagnon
Montréal (Québec, Canada) -- http://mgagnon.net

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