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On 10/14/2010 12:00 AM, Andy Brown wrote:

Basically that if you use open source the instant support, like a help desk, is not there. It is 
not there and can not be at no cost to the end user.

There are a couple of places that offer 7/24 hour support for FLOSS.
But that support is not gratis. (Anybody that thought that FLOSS equated
to gratis is going to suffer a major case of sticker shock, when they
see the cost of that support.

On the flip side, these places tend to be far more accommodating in
adding software to the list of what they support, than the organizations
that offer support for non-FLOSS packages.

 The OOo site was links to paid support but I have no idea how often
it was used.

The OOo site had links to firms that allegedly, but did _not_ provide
paid support.

Andy wrote (in a different message):

Not everyone that uses a computer has the will to learn when for years
all they had to do was pickup a phone.


If a list of organizations that provide non-gratis support for FLOSS is
made, full and complete contact information for that organization needs
to be provided:
* Organization name;
* Voice number;
* Fax number;
* Physical address;
* Mailing address;
* email addresses;
* Website;
* Name and address of the registered agent of the organization;
* Per incident charge;
* Date that the information was last updated, or last verified;

That data should also be verified at least once every ninety one days.

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