Re: [libreoffice-marketing] "Microsoft posts video of customers criticizing OpenOffice"

jonathon <bible.study.software -AT- gmail.com>
Tue, 26 Oct 2010 02:44:07 +0000

On 10/26/2010 01:05 AM, Marc Paré wrote:

Do the levels line up?


I think so.

Level 2 support doesn't always require an in person visit. But an
in-person visit should be by at least a level 2 support person. [I'm
talking about the theory, not the practice.]

I'm not happy with the description I gave for Migration Support.   This
is a sub-category of either level 1 or Level 3 support. This will be
rewritten when an organization that provides migration support is listed.

jonathon
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Re: [libreoffice-marketing] "Microsoft posts video of customers criticizing OpenOffice" (continued)

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