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On 10/26/2010 01:05 AM, Marc Paré wrote:

Do the levels line up?

I think so.

Level 2 support doesn't always require an in person visit. But an
in-person visit should be by at least a level 2 support person. [I'm
talking about the theory, not the practice.]

I'm not happy with the description I gave for Migration Support.   This
is a sub-category of either level 1 or Level 3 support. This will be
rewritten when an organization that provides migration support is listed.

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