Hi,
On Mon, Jul 15, 2013 at 05:59:37PM -0400, Robinson Tryon wrote:
I did that and I was told to stop.
One big problem with Ask admins reporting a bug for a user is that the
reporter is....the Ask admin. Do you run OSX 10.7? Do you run Windows
Vista? I don't, so when a dev comes back and asks me for repro steps,
I have to shrug and say "Go talk to user XYZ on the Ask site".... and
as you said, the devs don't use the Ask site!
Yeah, its probably best to suggest users to file a bug and offer to help
them
along on #libreoffice-qa once the bug is triaged roughly. I dont think
we need
to bother with bugs as long as those are obviously not welltriaged.
Another problem is that if they haven't provided enough information,
we can't tag the question as "NEEDINFO" and let the Ask system pester
them for more information (although this would be a *great*
improvement that I'd like to see!)
THB, I did something similar with a question recently: Asked a long idle
incomplete question if there is an update on the missing info and then
closed
it as "outdated" a few days later as there was no reply.
Many/most new users on the Ask site do not read old questions. Of the
small number that do, most of them either know how to file a bug or
learn very quickly. So I don't think that me filing bugs for people
will have much value in leading by example (but I could be wrong...).
Only file bugs for others when you can reproduce the bug. Otherwise
guide them
through filing their bug themselves. This also makes the motivation for a
reproduction scenario clear to the other guy.
So: Give the people a smooth migration path towards bugzilla and allow
them to
test the waters on askbot, instead of a migration scenario that
requires a
sleep all-in learning curve, which will make a lot of them just turn
away.
It's a novel idea, having people start on Askbot and then having them
learn how to use the bugtracker later, and it's not something I'm
entirely opposed to, but it's a very drastic change to how we've been
using FDO and the Ask site up until now.
Note that experienced users will should be encouraged to stay with fdo
(and
will likely do so all by themselves). So: If you now what bugzilla is,
go with
it, otherwise better stay with askbot. If you have "(experienced users:
bugzilla)" behind on the feedback page, you can hopefully divide the
stream at
that point already successfull as those saying "oh, I know bugzilla"
will go
for it and those who do not will evade "(experienced users:
UNKNOWN_THING)".
Best,
Bjoern