Re: Send Feedback...and BSA ideas

I'll wait to respond to the whole email from Bjoern but just two quick
points (I'm in heavy moving mode and wife is waiting on me right now ;) )

a) good point about cc....indeed an issue that is unresolvable.

b) Robinson's main point about ask site is that they don't have the man
power to be QA's screeners - I think that summarizes his stance in the
nicest way possible :) Basically what we are doing is asking the Ask admins
to be QA screeners or for QA to get involved with Ask which - if we do
that, they might as well just report on FDO and QA can avoid getting used
to the dealings over in the Ask world.

If we just send people to ask, they report what is a bug but that has to
first wait for Ask site admins to clear it as a bug, then either send them
over to FDO or if Robinson made a button that just said "this looks like a
bug" but doesn't actually do the confirmation so it just jumps over to FDO
as an UNCONFIRMED bug waiting for QA to tackle it....this seems very time
consuming.

I'm not sure if other Ask admins have an opinion but I think they (whoever
you are) should be involved with this conversation if we're asking them to
do more work.

Another option (maybe?) is to automatically setup an account for people
when they report via BSA - not requiring them to do it but instead when
they put in an email address it creates the BSA/FDO account with a random
password and instructions on how they can change it.


Just thinking out loud.


Best,
Joel




On Fri, Jul 12, 2013 at 3:42 PM, Bjoern Michaelsen <
bjoern.michaelsen@canonical.com> wrote:

> Hi,
>
> On Fri, Jul 12, 2013 at 12:06:00PM -0700, Joel Madero wrote:
> > The idea is that if the user chooses to submit without an account,
> > the bug will be reported under a default account (possibly
> > bugs@tdfplanet.org), they will be forced to enter an email address
> > and do a captcha - then their email address would go into the bug
> > report as a CC'ed user.
>
> Hmm. Two questions:
> a/ how do you cc an email address that has no bugzilla account? AFAIK,
> that doesnt work?
> b/ using unverified emails for such things is icky. How do we know people
> dont abuse it?
>
> (actually a/ is a result of b/)
>
> > Currently Mozilla (which we discussed during ESC) doesn't force a
> > user account so, if we can emulate this and get to a landing page
> > which avoids having to sign up for accounts - might be a good thing.
> >
> > Before we move forward looking for feedback, Robinson feel free to
> > expand on anything that I missed.
>
> I would still let the feedback go to askbot with a easily queriable tag.
> We could ask people for an OpenID or an email. In the first case we are
> luring
> people in (and askbots gamification with badges might do its magic from
> there
> on) and for the pure email solution, we would need cronjob polling the
> generated question on askbot and send updates to the reporter. These
> updates
> might lure the reporter back (and _then_ do a OpenID login to keep
> involved).
>
> There are a bazillion problems with the emailing still:
> - How to unsubscribe (e.g. if the question gets huge activity)?
> - How to avoid abuse, false and unverified emails etc.?
>
> The important part on the mozilla feedback page is not the layout (dont
> get me
> wrong: showing a smiley to someone angry at us is a Good Thing for
> mitigating
> the pain), but the relevant part is IMHO what to do with the feedback, not
> some
> small bandaid for someone who got hurt.
>
> So what to do after the happy/sad intro? IMHO it could be something like
> this:
>
> Did LibreOffice made you happy or sad?
>  - LibreOffice made me happy!
>   - Was it something cool, that you might want to share as a tip with
> others so
>     they can do it too?
>     => askbot, self-answered question (aka knowledgebase entry)
>   - Was it a generic LibreOffice feature you experienced? Describe it
> below,
>     and click the button, to post this on your twitter/g+/facebook page.
>  - LibreOffice made me sad!
>   - Was LibreOffice doing something unexpected or can we help you solving a
>     specific problem?
>     => askbot, unanswered question
>   - No, I have a different/generic complaint.
>     => these are tricky. Reply to email "Thanks for your feedback" and then
>     send to some private mailing list, for some poor sob to parse through?
>
> Im still uneasy about this without a clearer definition of "some poor sob"
> and
> a good story how to motivate that work.
>
> Best,
>
> Bjoern



-- 
*Joel Madero*
LibreOffice QA Volunteer
jmadero.dev@gmail.com