Re: [Libreoffice-qa] Send Feedback...and BSA ideas

> Hi All,
>
> My little contribution.
>
> I think we are going the wrong way totally.
>
> When the dev-list found gerrit it wasn't quite what they wanted. But 
> they took it, tweaked it and are now using it, with great success 
> (afaik). And here we are trying to create something new that stands 
> between what we have as bugzilla and the ask-site. Why are we trying 
> to take this hughe detour to get what we want?
>
> I think we need _really need_ our own bugzilla so we can tweak that 
> install that it suits us better. Then we can make the bugs less 
> complex and use usefull subcomponents. But then we can also install 
> plugins we think are usefull. Tweaking bugzilla then so it comes 
> really close with what we need is better then. Yes this is a road that 
> needs time invested. But that is also needed for the other road.
>
> Just my €0,02
>
> --
> Greetings,
> Rob Snelders
>
> On 16-07-13 00:33, Bjoern Michaelsen wrote:
> > Hi,
> >
> > On Mon, Jul 15, 2013 at 05:59:37PM -0400, Robinson Tryon wrote:
> > > I did that and I was told to stop.
> > >
> > > One big problem with Ask admins reporting a bug for a user is that the
> > > reporter is....the Ask admin. Do you run OSX 10.7? Do you run Windows
> > > Vista?  I don't, so when a dev comes back and asks me for repro steps,
> > > I have to shrug and say "Go talk to user XYZ on the Ask site".... and
> > > as you said, the devs don't use the Ask site!
> > Yeah, its probably best to suggest users to file a bug and offer to 
> > help them
> > along on #libreoffice-qa once the bug is triaged roughly. I dont 
> > think we need
> > to bother with bugs as long as those are obviously not welltriaged.
> >
> > > Another problem is that if they haven't provided enough information,
> > > we can't tag the question as "NEEDINFO" and let the Ask system pester
> > > them for more information (although this would be a *great*
> > > improvement that I'd like to see!)
> > THB, I did something similar with a question recently: Asked a long idle
> > incomplete question if there is an update on the missing info and 
> > then closed
> > it as "outdated" a few days later as there was no reply.
> >
> > > Many/most new users on the Ask site do not read old questions. Of the
> > > small number that do, most of them either know how to file a bug or
> > > learn very quickly. So I don't think that me filing bugs for people
> > > will have much value in leading by example (but I could be wrong...).
> > Only file bugs for others when you can reproduce the bug. Otherwise 
> > guide them
> > through filing their bug themselves. This also makes the motivation 
> > for a
> > reproduction scenario clear to the other guy.
> > > > So: Give the people a smooth migration path towards bugzilla and 
> > > > allow them to
> > > > test the waters on askbot, instead of a migration scenario that 
> > > > requires a
> > > > sleep all-in learning curve, which will make a lot of them just 
> > > > turn away.
> > > It's a novel idea, having people start on Askbot and then having them
> > > learn how to use the bugtracker later, and it's not something I'm
> > > entirely opposed to, but it's a very drastic change to how we've been
> > > using FDO and the Ask site up until now.
> > Note that experienced users will should be encouraged to stay with 
> > fdo (and
> > will likely do so all by themselves). So: If you now what bugzilla 
> > is, go with
> > it, otherwise better stay with askbot. If you have "(experienced users:
> > bugzilla)" behind on the feedback page, you can hopefully divide the 
> > stream at
> > that point already successfull as those saying "oh, I know bugzilla" 
> > will go
> > for it and those who do not will evade "(experienced users: 
> > UNKNOWN_THING)".
> >
> > Best,
> >
> > Bjoern


--
--
Greetings,
Rob Snelders