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On 11/25/2011 07:19 PM, Greg wrote:
I don't want to rain on your parade but (as a UX practitioner of 20 yrs),
surveys are almost the least effective means to validate a UI design,
especially if UI behaviour is included in the investigation. A dozen face to
face interviews supported by static or even active prototypes, conducted with
a variety of users would yield much more useful and reliable results.

I also think surveys' success rely on the sample/target audience. Most LibreOffice users don't read the websites like OMG Ubuntu. They may not be reading any technical websites at all. So, what we get is those over enthusiastic users, who just want a new 'bing' factor. They will start looking for something new the next well. Comparing to Windows these are the users who want to add Dock/change theme every now and then and play as much as they can -- they don't represent -- real/majority - of users. They just represent the users who are loud. Unity is being dislikes so much that most seasoned users are switching to Linux Mint. These were also the users who helped popularisation of Ubuntu via install fests.

So, how to reach such 'serious' LibreOffice users? Some times surveys or stories on such sites mislead the direction as the developers get over excited by the comments from the loud readers who fall in the same category of the ones who want to do every possible crazy thing on their window machine -- add a dock, get crazy theme, crazy fonts and what not.

So, how are we going to talk to the average LibreOffice user?

I don't think we want a Unity/Global Menu mess in Libreoffice.


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