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On 01/19/2011 12:11 AM, Charles Marcus wrote:

Seriously? You don't see the benefit of having fully integrated support
backend, such that someone can choose to use the forums, or email lists,
or newsgroups, and everyone sees the same 'content'?

Yes, seriously.

In Italy, there are mailing lists, newsgroups and forums and each user is choosing his preferred tool and everything works so well that OOo has over 20% market share (and growing).

The mailing lists and the forum are the "official" ones, while the newsgroup is independent (and will never accept to be affiliated with any project, and I will never ask them to).

The integration is done at moderators level (informally) and works like a charm.

Anyway, maybe Drupal could simply be leveraged as the *support* backend
- that being one of the weakest links in the OOo chain ever since I can

The weakest link in the OOo ecosystem is the community, where there is not a community.

Where there is a community, support is one of the strengths of OOo.

Unfortunately, the English speaking community is one of the weakest and so is English support.

Italo Vignoli - The Document Foundation
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