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Hi Narayan, *

Narayan Aras schrieb:

Sophie Gautier wrote:
Hmm, I think you are missing something : it is not sure that admins
of existing users forums (eg. will want
to leave infrastructure. These forums are intended
to provide assistance to users of each office suite "based" on OOo
 : at this moment OOo, OOO/StarOffice, NeoOffice and LibreOffice. I
 am sure they want to keep their freedom to manage their forums as
 they want.

Well, here are some considerations: 1. Experienced users who provide
 help to newbies may not leave OOo forums (They may spend some of
their time at LibO forums, though).

If you call them "product independent forums", this might be easier to

2. Many of the problems found in LibO would be common across all
variants. So a LibO user should search at the OOo forum first to see
 if it is solved for any other variant.

We should link to the independent forums at least as long the common
basis covers the most problems.

However, as time passes, LibO code would grow independently, and most
of those problems would not apply. In other words, the OOo forums
would be useful for LibO users in the beginning. After a few months,
LibO forums can run on their own.

I don't think in terms of months - this common basis will probably be
valid for one  or several years.

Even with a mainly different UI functionality will be similar throughout
the products.

Given this situation, LibO support team has three options:
1. Do NOT start a separate forum. Redirect users to the existing
forums at OOo.

We can do both IMHO. An ability to search several forums (fora?) would be great - don't know if this is tricky.

2. Copy the whole data (for all variants), because many of the
problems apply to LibO today. (BTW we should be able to "deprecate"
issues that no longer exist in the current LibO version.)

Please don't duplicate such content - an option to mark topics as "deprecated" (or version dependent) is a really good idea.

3. Live with a fragmented knowledge base and start a new forum

There will ever be some fragmentation - people work, discuss and post their questions and solutions wherever it fits their needs.

You will have noticed the necessity for off-line handling for many tasks, therefore no alternative to mailing lists at the moment.

With the new Drupal site there might be new opportunities - if they will fit people's needs we will see.

Just to inform you: There is already a LibO dedicated forum (maintained by Sam), that might be moved over to the main site, when Drupal becomes active. If this will be done, needs further discussion among the people actively involved in this topic.

Best regards



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