Re: [libreoffice-users] How to ask a question on Ask LibreOffice?

Dave,

Like Rob, I've never had a problem with the mechanics of asking on AskLibO, but a few weeks ago asked a 
"meta"-question related to yours ("LO help communities", Jan.21, if you want to look it up in 
Nabble): How to determine the best place to ask a question. LO has a rich panoply of help resources -- most notably 
AsLibO and this list, with some great people sharing their knowledge on both, but usually (with notable exceptions) 
staying within one venue. [AskLibO tends to get more traffic than this list.]

Given that diversity, and the fact that time is limited, it's perfectly reasonable that people with 
knowledge, and a conscientious willingness to share it, simply won't see questions for which they 
might have answers. I don't know how to mitigate that problem, because I don't know how to 
integrate the web-based AskLibO with a mailing list (or even with the web-based Nabble forum).

Reading between lines of the archives, I infer that the Ask system is or was a project of Drew 
Jensen, who has been extremely helpful also as a content contributor to LO in lots of ways, 
including on this list (and the earlier OO list), as well as on AskLibO. Your LO email address 
indicates that you may know him or have worked with him. Maybe you could take it up with him 
directly on both these issues. Likely he has answers about your posting problems, and he may have 
thoughts, from his Ask experience, about the number of questions that don't make it to the full 
range of people with answers. If there are concerns in TDF about the Ask system, that could be a 
particularly apt discussion at this time.

John


On 2021-02-16 10:31, Dave Barton wrote:
> Thanks for taking the time to reply Rob.
> Unfortunately my experience of Ask is the total opposite of yours.
> I log into Ask enter my question, add the details, tags, go through
> the "I'm not a robot" reCAPTCHA and click the "Ask Your Question"
> button and ZIP, nothing happens.
> Tried with 4 different browsers and 3 OS, with same result.
>
> Dave
>
> -------- Original Message --------
> From: Rob Jasper
> Sent: Tuesday, February 16, 2021, 14:33 UTC
> To: Dave Barton
> Cc: LibreOffice Users
> Subject: [libreoffice-users] How to ask a question on Ask LibreOffice?
>
> > Dave,
> >
> > I never had a problem with ask. I just get there the easy way by
> > clicking Help -> Get help online. Type you question (or keyword) to
> > find equivalent questions and answers, after that click the orange
> > button to ask the question.
> >
> > Success, Rob.
> >
> > > Op 16 feb. 2021, om 13:52 heeft Dave Barton het volgende geschreven:
> > >
> > > Since I got no response to an earlier post to this list, I
> > > attempted to post in the Ask forum. Numerous attempts to post
> > > failed. I guess a bug report in Bugzilla is now the only option.
> > >
> > > I recall some murmurings about TDF seeking an alternative to the
> > > Ask software. In my opinion, this should happen sooner rather
> > > than later.
> > >
> > > Dave

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