Re: [libreoffice-users] LibreOffice - patches

On 03/26/2018 07:56 PM, Tanstaafl wrote:

> >  I'm pretty sure "mainstream support" ended a few years ago.  Quite
what that means seems very unclear.

> It isn't that hard.

If what I was told was true, in 2010, Microsoft was still providing Tier
3 support to a customer that used MS Dos 5.0, and a different customer
that used Win95. (I suspect that in both cases, the support was a
license fee for source code, and the paying customer did the bug fixes,
etc. themselves.)

As such, the precise meaning can change, depending upon circumstances.

> MAYBE unless they are a large multinational corporation or government
customer.

a) If you hadn't put the qualifier "government" in, I could have pointed
you at one organization that has that. However, I suspect that Microsoft
provides that support, more because to not do so will result in an
unwinnable lawsuit, than because they want to.

b) Microsoft has several tiers of support. In theory, individuals,
SOHOs, and SMBs can purchase support for any tier. However, simple
economics restricts Tier 3 to big governments and bigger corporations.
This is the level at which bug fixes, etc. are dealt with ASAP.

> Long term support means just critical/security updates.

The big issue with "long term support", is how "long term" is defined.
Personally, I wouldn't call 18 months "long term", but marketing people
apparently think so.

jonathon



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