Hi :) Don't worry about not being able to try out suggestions straight-away. Just let us know what you were able to try after you have tried it. The list is likely to still be here! (barring world-ending calamity or the sky falling on our heads). A bit more info would be great. People often don't accept that things are not always 100% perfect all the time and may need trouble-shooting to find the cause. The actual fixing is usually fairly quick once the problem is identified. One office worker (quite high up in the chain too) told me his machine was completely "dead and totally useless" but it took me 3 mouse-clicks to fix it when he finally stopped ranting and let me actually see the problem. Down-time was about 2 days, fix took 1 minute. If the user blocks access to the machine it's usually best to walk away or offer to take the machine to a shop to get it fixed. It might cost money unnecessarily but it beats making an enemy. Regards from Tom :) -- View this message in context: http://nabble.documentfoundation.org/restore-windows-tp3395694p3399190.html Sent from the Users mailing list archive at Nabble.com. -- For unsubscribe instructions e-mail to: users+help@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted