Re: [libreoffice-users] restore windows

Hi :)
Sounds painful!  Please could we have a few more details?

1.  When does the error message appear?  Does it appear when the machine boots-up (switches on) or 
when you try to open a file/document using LibreOffice?

2.  Can you still use other programs on that machine, such as opening the web-browser or playing a 
simple game or viewing photos?

3.  What did you re-install?  Was it LibreOffice?  Did you get the download here
http://www.libreoffice.org/download/
(There are other legitimate places to get it from but so far i have only used 2)
If you did get it from there did you change the first drop-down to Mac OS X ppc or intel?

4.  When you deleted the preferences did you do that from a file-browser to navigate to the 
/Users/<user name>/Library/Application Support/LibreOffice/
folder to delete the "3" folder (or the whole "libreoffice" folder either should do the trick.

5.  Have you tried opening a different document, other than the one that went wrong?
6.  Have you tried opening one of the other LibreOffice apps from the Mac menus rather than opening 
by clicking on a document?

Regards from
Tom :)


--- On Wed, 5/10/11, Michael Guillet <msguillet@me.com> wrote:

From: Michael Guillet <msguillet@me.com>
Subject: [libreoffice-users] restore windows
To: users@global.libreoffice.org
Date: Wednesday, 5 October, 2011, 7:18

Hi friends, 

I installed LibreOffice on my sister in laws Mac OSX Lion and after 1 day of using it I got a error 
message "Restore Windows" and I don't know how to get rid of it, I tried reinstalling it and 
deleting even the Preference files but it keeps coming back and the program is totally blocked. 

any ideas
Thanks so much
Michael

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