[libreoffice-users] Re: Problems while trying to reinstall LO 3.4.3

On 09/15/2011 07:41 AM, Jonathon Waterman wrote:
> Operating system: Windows 7 64 bit Home edition
>
> Previously I had LibreOffice 3.4.3 installed on my computer, but uninstalled
> it when I was not able to get the Synonyms in Write  to work the way in did
> in version 3.4.2.
>
> I wanted to go back and re-install version 3.4.2 - but have not been able to
> locate the installation files.
>
> So I concluded I would have to re-install 3.4.3. However, now when I try to
> install either version 3.4.3  I get the error "The feature you are trying to
> use is on a network resource that is unavailable, /click OK to try again, or
> enter an alternate path to a folder containing the installation package
> "libreoffice34.msi" in the box below.
>
> The box below - does contain the specific path to this file and even if do
> an installation from a different drive/folder - I get the same error.

The error that you are getting isn't specific to LO, see:
<http://www.google.com/#sclient=psy-ab&hl=en&source=hp&q=%22The+feature+you+are+trying+to+use+is+on+a+network+resource+that+is+unavailable%2C+%2Fclick+OK+to+try+again%2C+or+enter+an+alternate+path+to+a+folder+containing+the+installation+package+%22libreoffice34.msi%22&pbx=1&oq=%22The+feature+you+are+trying+to+use+is+on+a+network+resource+that+is+unavailable%2C+%2Fclick+OK+to+try+again%2C+or+enter+an+alternate+path+to+a+folder+containing+the+installation+package+%22libreoffice34.msi%22&aq=f&aqi=&aql=&gs_sm=e&gs_upl=11742700l11742700l1l11742935l1l0l0l0l0l0l0l0ll0l0&bav=on.2,or.r_gc.r_pw.&fp=d5bc1e92224c5138&biw=1280&bih=741>

> If I hit OK - I then get the following error:
>
> The file "the installation drive/folder" is not a valid installation package
> for the product LibreOffice 3.4. Try to find the installation package
> "libreoffice34.msi" in a folder from which you can install LibreOffice 3.4.
>
> The file and folder being used is on my "C" drive and this is not problem
> accessing files on the drive or folder.
>
> Note: If I cancel the installation - I get: Error 1714. The older version of
> libreOffice 3.4 cannot be removed. Contact your technical support group.

Download 3.4.2 from here:
<http://download.documentfoundation.org/libreoffice/old/stable/3.4.2/win/x86/>
[LibO_3.4.2_Win_x86_install_multi.exe]
<http://download.documentfoundation.org/libreoffice/old/stable/3.4.2/win/x86/LibO_3.4.2_Win_x86_install_multi.exe>

Reinstall (ensure quickstarter is off for OOo), and then uninstall using
the Control Panel.

> Because of this problem - I have had to use OpenOffice, but would prefer to
> use LibreOffice.
>
> Why would I be getting this error and how can it be fixed?

You are getting the error because 3.4.2 didn't get uninstalled properly.


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