Re: [libreoffice-marketing] Comments to Proposals

On Wed, Nov 11, 2020 at 2:31 PM Mike Saunders <
mike.saunders@documentfoundation.org> wrote:

> I made this mock-up for a download page update (of course, the "Edition"
> tagline is still open for discussion):
>
>
> https://blog.documentfoundation.org/wp-content/uploads/2020/11/download_page_concept.png
>
> But I think something like that would be good: segment users early on,
> pushing businesses towards the ecosystem offerings, while making it
> clear that the TDF version only has community support. But still giving
> everyone the freedom to do what they choose.
>
> What do you think?


Lovely work, as ever Mike! Thanks for doing it.

The problem with both the "Community Edition" tag and the whole approach
becomes much clearer with this illustration though. There is absolutely no
reason I and the two people I work with in my business should not use this
version, but the wording comes across as quite hostile to us. We are not
(in this role) technology enthusiasts, early adopters or power users, but
neither do we fit in the old-fashioned view of a "business user" arising
from the old days when people worked in offices and had an IT department.

We just want it to deal with the dinosaurs who don't operate purely online
like we do! We are never going to pay for a support contract, and as far as
I know there is no-one offering case-based paid support anyway. If we loved
the product we would probably want to make "gratitude" payments to
developers occasionally.

The description that would apply to our use is "Unsupported
official edition", making clear there is absolutely no problem for us to
use this download and that we can't expect any help beyond Googling it if
we have problems.

Cheers!

Simon

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