Re: [libreoffice-marketing] Re: Silent Updates

Sorry, hit enter and the mail was gone, so continuing:

You can put a pop up on first install saying "do you want us to update
automatically" or not, something like this.

But we're also talking about Cloud Computing now, and the truth is,
LibreOffice is ages behind it... And you know very well that there is a big
advantage to Cloud Computing : You don't have to make an update to get it,
the service is being upgraded by someone else, just like with Google Docs.
We need that kind of "simple way to go".

And for the last "security" part : isn't a last version supposed to be more
secure than an old one? What you say sound so weird, and yes, we make
mistakes, like pretty every software editor, and yet, the option is here...

Oh, and about being arrogant and better-knowing : Actually Marc, in this
case, we know better than the average user. And this is not us being
arrogant, this is us taking responsibility for the fact that we're building
an Office Suite that is going to be used by millions of users, and that for
the most part, as builders, we know how it is built and what can be best
for them with the feedback from the community.

If you see arrogance in every decision-making, don't be surprised not to
move forward ;).


On Sat, Dec 29, 2012 at 11:18 AM, Florian Monfort <florian.monfort@gmail.com
> wrote:

> Hi Marc,
>
> I think in this case you... Think too much haha.
>
> Let's describe the average user here and think about it:
>
> - When the average user downloads, he just ... Downloads... Mostly because
> it's free and he needs an Office Suite ASAP.
>
> Meaning : The average user downloads always the last one unless the
> download is marked in Red or with a big "UNSTABLE" mention.
>
> - When having the last version the feel like this is all done. They don't
> really think about updates, nor they actually care.
>
> Meaning : Don't think the average user spends time reading the
> specifications before choosing a version. They are not advanced users and
> they choose the most simple hint "unstable"/"stable".
>
> - When some months later another guy comes up with a better version with
> latest features this one will say "How did I not come to have the last
> one?? :O" Although he had a notification since ages telling him to upgrade.
>
> Meaning : Auto-updates is a way for people to have the latest version and
> making their life easier, just what they ask for...
>
> You can put
>
>
> On Sat, Dec 29, 2012 at 10:32 AM, Marc Paré <marc@marcpare.com> wrote:
>
> > Hi everyone,
> >
> > Le 2012-12-28 12:39, Cor Nouws a écrit :
> >
> >  Hi Florian, all,
> > > (taking advantage of discussion so far..)
> > >
> > > Florian Monfort wrote (27-12-12 11:34)
> > >
> > >  I've seen a lot of browsers recently moving towards silent updates.
> > > > I was wondering whether this could be a relevant approach for
> > > > LibreOffice
> > > > or not.
> > >
> > > Changes in office suites can have far more impact...
> > > So it's not for nothing that both power users and companies won't like
> > > it.
> > >
> > > But of course, just as our current update notification, it would be
> > > quite easy to make it - whenever it comes through - optional.
> > >
> > >  Indeed I've seen many people complaining about LibreOffice features, UI
> > > > etc. While using LibreOffice 3.4... Of course the first advice is "just
> > > > upgrade" but for people I doesn't seem like such a good think to do,
> > > > just
> > > > like it somewhat scares them. I'm pretty sure that happens with at least
> > > > half of our userbase.
> > >
> > > Since the difficulties in getting to silent updates (it's not yet
> > > technically close; it should be turned off by default, so then how to
> > > convince people that they turn it on ;-) .. ) I would propose another
> > > view at the current situation: every opportunity to explain users
> > > something is a chance for communication and thus better mutual
> > > understanding :-)
> > >
> > >  What do you guys think? I think this would improve the overall quality
> > > > of
> > > > our userbase making sure that almost everyone has the very last stable
> > > > version, with all the fixes and improvements it brings.
> > > >
> > > > Plus, for once we wouldn't be copying MS Office...
> > >
> > > Hmm, there are for sure cases in which we did not, and also the other
> > > way round happens!
> > >
> > > Cheers,
> > As also previously mentioned in one of the responses, I also believe that
> > the current etiquette is that any changes to software via updates are to be
> > made optional to users whether silent or not. Defaults are usually set to
> > no automatic update unless the user permits auto-update.
> >
> > I don't believe it to be to our users advantage to update a package when
> > the package they already have is working exactly to the specifications they
> > needed. We have repeated this constantly to our users, that, one version of
> > LibreOffice 3.4 or 3.3.5 ... may be better suited to their needs. If after
> > convincing them of this argument, then forcing everyone through silent
> > updates would be quite contrary to our own advice.
> >
> > Furthermore, I don't believe I have a single piece of software where
> > updates routines do not have the option to turn "on". This on my Android
> > cellphone, BlackBerry cellphone, Nokia cellphone, BlackBerry Playbook,
> > Mageia Linux systems, 2 windows gamer systems, Wii, Xbox360, Kobo ... as
> > well as the software that are installed on all of these platform. They all
> > have options to turn on/off auto-updates that are decided by the user.
> >
> > In the face of such a large amount of makers (hardware/software)
> > experience pointing to leaving the choice of auto/manual updates up to the
> > users choice, IMO, we should not push updates to users without giving them
> > the option of turning on/off updates.
> >
> > I agree that it would be best to try to educate our users as to the
> > benefits of auto-updating. However, I am reminded of silent updates being
> > of a bad decision by the fact that a couple years ago, a virus maker pushed
> > an update to its users when what it really did was turn off their windows
> > systems ... those who were on manual-update were not affected. This even
> > left their corporate clients in a real bind.[1]
> >
> > I would suggest pushed/silent updates as not a good concept to adopt. We
> > cannot become so arrogant to think that we are never going to make errors
> > in update security, nor should we become so arrogant to think that we know
> > better than the people who use our software. Let's be better than this and
> > show our users how better off they may be with an up-to-date LibreOffice
> > package instead.
> >
> > Cheers,
> >
> > Marc
> >
> > [1] http://www.pcworld.com/**article/261165/mcafee_**
> > antivirus_update_causes_**problems_for_home_and_**
> > enterprise_customers.html<http://www.pcworld.com/article/261165/mcafee_antivirus_update_causes_problems_for_home_and_enterprise_customers.html>
> >
> >
> >
> > --
> > Marc Paré
> > Marc@MarcPare.com
> > http://www.parEntreprise.com
> > parEntreprise.com Supports OpenDocument Formats (ODF)
> > parEntreprise.com Supports http://www.LibreOffice.org
> >
> >
> > --
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>
> --
> *Monfort Florian*
> BM2 Student at France Business School
> Marketing Apprentice at Red Hat
> Marketing Team Member at The Document Foundation
> florian.monfort@gmail.com
> Mobile : +33 6 58 97 15 61



-- 
*Monfort Florian*
BM2 Student at France Business School
Marketing Apprentice at Red Hat
Marketing Team Member at The Document Foundation
florian.monfort@gmail.com
Mobile : +33 6 58 97 15 61

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