Re: [libreoffice-marketing] Re: Silent Updates

Hi Marc,

I think in this case you... Think too much haha.

Let's describe the average user here and think about it:

- When the average user downloads, he just ... Downloads... Mostly because
it's free and he needs an Office Suite ASAP.

Meaning : The average user downloads always the last one unless the
download is marked in Red or with a big "UNSTABLE" mention.

- When having the last version the feel like this is all done. They don't
really think about updates, nor they actually care.

Meaning : Don't think the average user spends time reading the
specifications before choosing a version. They are not advanced users and
they choose the most simple hint "unstable"/"stable".

- When some months later another guy comes up with a better version with
latest features this one will say "How did I not come to have the last
one?? :O" Although he had a notification since ages telling him to upgrade.

Meaning : Auto-updates is a way for people to have the latest version and
making their life easier, just what they ask for...

You can put


On Sat, Dec 29, 2012 at 10:32 AM, Marc Paré <marc@marcpare.com> wrote:

> Hi everyone,
>
> Le 2012-12-28 12:39, Cor Nouws a écrit :
>
>  Hi Florian, all,
> > (taking advantage of discussion so far..)
> >
> > Florian Monfort wrote (27-12-12 11:34)
> >
> >  I've seen a lot of browsers recently moving towards silent updates.
> > > I was wondering whether this could be a relevant approach for LibreOffice
> > > or not.
> >
> > Changes in office suites can have far more impact...
> > So it's not for nothing that both power users and companies won't like it.
> >
> > But of course, just as our current update notification, it would be
> > quite easy to make it - whenever it comes through - optional.
> >
> >  Indeed I've seen many people complaining about LibreOffice features, UI
> > > etc. While using LibreOffice 3.4... Of course the first advice is "just
> > > upgrade" but for people I doesn't seem like such a good think to do, just
> > > like it somewhat scares them. I'm pretty sure that happens with at least
> > > half of our userbase.
> >
> > Since the difficulties in getting to silent updates (it's not yet
> > technically close; it should be turned off by default, so then how to
> > convince people that they turn it on ;-) .. ) I would propose another
> > view at the current situation: every opportunity to explain users
> > something is a chance for communication and thus better mutual
> > understanding :-)
> >
> >  What do you guys think? I think this would improve the overall quality of
> > > our userbase making sure that almost everyone has the very last stable
> > > version, with all the fixes and improvements it brings.
> > >
> > > Plus, for once we wouldn't be copying MS Office...
> >
> > Hmm, there are for sure cases in which we did not, and also the other
> > way round happens!
> >
> > Cheers,
> As also previously mentioned in one of the responses, I also believe that
> the current etiquette is that any changes to software via updates are to be
> made optional to users whether silent or not. Defaults are usually set to
> no automatic update unless the user permits auto-update.
>
> I don't believe it to be to our users advantage to update a package when
> the package they already have is working exactly to the specifications they
> needed. We have repeated this constantly to our users, that, one version of
> LibreOffice 3.4 or 3.3.5 ... may be better suited to their needs. If after
> convincing them of this argument, then forcing everyone through silent
> updates would be quite contrary to our own advice.
>
> Furthermore, I don't believe I have a single piece of software where
> updates routines do not have the option to turn "on". This on my Android
> cellphone, BlackBerry cellphone, Nokia cellphone, BlackBerry Playbook,
> Mageia Linux systems, 2 windows gamer systems, Wii, Xbox360, Kobo ... as
> well as the software that are installed on all of these platform. They all
> have options to turn on/off auto-updates that are decided by the user.
>
> In the face of such a large amount of makers (hardware/software)
> experience pointing to leaving the choice of auto/manual updates up to the
> users choice, IMO, we should not push updates to users without giving them
> the option of turning on/off updates.
>
> I agree that it would be best to try to educate our users as to the
> benefits of auto-updating. However, I am reminded of silent updates being
> of a bad decision by the fact that a couple years ago, a virus maker pushed
> an update to its users when what it really did was turn off their windows
> systems ... those who were on manual-update were not affected. This even
> left their corporate clients in a real bind.[1]
>
> I would suggest pushed/silent updates as not a good concept to adopt. We
> cannot become so arrogant to think that we are never going to make errors
> in update security, nor should we become so arrogant to think that we know
> better than the people who use our software. Let's be better than this and
> show our users how better off they may be with an up-to-date LibreOffice
> package instead.
>
> Cheers,
>
> Marc
>
> [1] http://www.pcworld.com/**article/261165/mcafee_**
> antivirus_update_causes_**problems_for_home_and_**
> enterprise_customers.html<http://www.pcworld.com/article/261165/mcafee_antivirus_update_causes_problems_for_home_and_enterprise_customers.html>
>
>
>
> --
> Marc Paré
> Marc@MarcPare.com
> http://www.parEntreprise.com
> parEntreprise.com Supports OpenDocument Formats (ODF)
> parEntreprise.com Supports http://www.LibreOffice.org
>
>
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-- 
*Monfort Florian*
BM2 Student at France Business School
Marketing Apprentice at Red Hat
Marketing Team Member at The Document Foundation
florian.monfort@gmail.com
Mobile : +33 6 58 97 15 61

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