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On 04/24/2011 01:13 PM, Riemer Thalen wrote:

- Three times I tried to introduce OOo in organisations I that hired me.
Three times I failed. Reason number one: OOo/LibO lacks "normal view" and/or
"hide white space". Many people within  the companies found scrolling
through upper and lower margins so annoying they did not want to use OOo.

There are many examples like this one, of user requests which have been ignored for years by OOo developers. We are trying to fix the process but it takes time.

- Calc was not adopted because some things work differently from MSO. A
litte "switcher's guide" could have prevented the rejection. That is: if you
care enough about your potential customers to find out what bothers them and
accept that maybe - just maybe - you don't know everything that matters.

Calc vs Excel is another area where there are many information, but sometimes features are difficult to implement. Developers are working at a new engine, which should solve many problems and improve speed of calculations.

What I wanted to stress is that we already have many feedback from potential users (we don't have customers), but not on the marketing mailing list (which is supposed to cover promotion).

Of course, we will never know enough.

- Students dropped OOo for another reason. Documents they composed in OOo
and saved as doc-files at home, were not printed in the proper layout
using the university Windows/MSO computers. Maybe their settings were wrong,
maybe they made stupid mistakes, but they had a very quick solution: they
dropped OOo and were very vocal about it.

This is usually independent from software (the problem exists either way you see it: MS Office > OOo and OOo > MS Office)), and is connected to configuration, printers and fonts. The solution (using the same font on every PC, configuring the same printer on every PC, and so on) is easily available, but people keeps blaming the software.

If these guys had written on the user@ mailing list, they would have received the answer in a matter of minutes. We have placed articles on this specific problem, but people do not read (well, some do).

Some time ago, Ubuntu/Canonical ran a "100 paper cuts" campaign. Users could
report little things that annoyed them and could be fixed easily. I think
LibO should follow that example (apart from the former users survey).

This would indeed be a good idea, but we have not enough bandwidth to implement it. We are volunteers, and make use of our spare time to work for TDF. Each one of us manages his own agenda and priorities.

If this is a high priority for you, you are welcome to step in and contribute. Each one of us has already enough high priority activities to perform, and can't add another one.

Best regards, Italo

Italo Vignoli
mobile +39.348.5653829
VoIP +39.02.320621813
skype italovignoli

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