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Hello Florian,

Le Mon, 25 Nov 2013 22:12:24 +0100,
Florian Effenberger <> a écrit :

Hello again,

and let me add one word of general note here with regards to tools
and testing them:

Florian Effenberger wrote on 2013-11-25 22:00:
1. Please tell me when and who said "ownCloud would be perfect".

It is almost impossible to come up with a tool that fits and fulfills 
all needs for everyone who may ever use it.

Infra can pre-test the tools and then deploy them, which is what we
do, but we heavily rely on feedback from our users which tools do fit
our needs and which don't. That feedback, however, has to be in an 
appropriate form - claiming the tools we have been investing time to
set up are "near useless" are, to be straight, not an appropriate

Infra is continuously working on improving existing tools, reviewing 
them, fixing bugs and issues reported by the users, and switching
tools when something better suited comes up. However, we cannot do

Certainly, I'm not criticizing infra. But when in Milano we -the people
participating in the marketing workshop - requested a simple ftp
server, the answer was that OwnCloud was the appropriate tool. 

The request was simple but detailed originally:
- a simple file repository that's accessible publicly to download files
  but requires authentification to upload them. aka FTP.

Where OwnCloud fails:
- it creates a hierarchy of folders between the ones that are private,
  shared and the ones that are public (if I got this correctly)
- the ones that are or may be public requires some rewrites of the URL
  that at this stage may not be working well.
- adds complexity for the infra team and the users because of folders
  rights that seem to follow default rules that are proper to OwnCloud. 

We are one of the largest free software projects worldwide, with over 
thousand contributors out of several dozen of countries, and quite a 
bunch of sub-projects. It is impossible to come up with something
that fits all needs at the same time, serving users with different
needs, working environments and skillsets.

This is also the reason why we sometimes have several tools running, 
yielding to people complaining about the huge variety. There is sadly 
not a "one thing fits it all" solution, at least none that I'm aware

We are there to hear, we listen, we try to fix things where we can.
But first of all, people need to talk to us and work _constructively_
with us.

If anyone here as a recommendation of a free tool and promises it
serves all users needs, and nobody will ever complain, I will install
it straight away.

Nothing will ever serve every needs, of course. But the need (see
above) expressed in this particular instance was relatively simple and
we opted for a tool that creates more work for the infra that's
necessary, and more work for the users. 

I hope it helped you understand what the issue is...




Charles-H. Schulz 
Co-founder, The Document Foundation,
Kurfürstendamm 188, 10707 Berlin
Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts
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