Re: [libreoffice-website] Owncloud permissions

Hello Florian,

Le Mon, 25 Nov 2013 22:12:24 +0100,
Florian Effenberger <floeff@documentfoundation.org> a écrit :

> Hello again,
>
> and let me add one word of general note here with regards to tools
> and testing them:
>
> Florian Effenberger wrote on 2013-11-25 22:00:
> > 1. Please tell me when and who said "ownCloud would be perfect".
>
> It is almost impossible to come up with a tool that fits and fulfills 
> all needs for everyone who may ever use it.
>
> Infra can pre-test the tools and then deploy them, which is what we
> do, but we heavily rely on feedback from our users which tools do fit
> our needs and which don't. That feedback, however, has to be in an 
> appropriate form - claiming the tools we have been investing time to
> set up are "near useless" are, to be straight, not an appropriate
> form.
>
> Infra is continuously working on improving existing tools, reviewing 
> them, fixing bugs and issues reported by the users, and switching
> tools when something better suited comes up. However, we cannot do
> miracles.

Certainly, I'm not criticizing infra. But when in Milano we -the people
participating in the marketing workshop - requested a simple ftp
server, the answer was that OwnCloud was the appropriate tool. 

The request was simple but detailed originally:
- a simple file repository that's accessible publicly to download files
  but requires authentification to upload them. aka FTP.

Where OwnCloud fails:
- it creates a hierarchy of folders between the ones that are private,
  shared and the ones that are public (if I got this correctly)
- the ones that are or may be public requires some rewrites of the URL
  that at this stage may not be working well.
- adds complexity for the infra team and the users because of folders
  rights that seem to follow default rules that are proper to OwnCloud. 


> We are one of the largest free software projects worldwide, with over 
> thousand contributors out of several dozen of countries, and quite a 
> bunch of sub-projects. It is impossible to come up with something
> that fits all needs at the same time, serving users with different
> needs, working environments and skillsets.
>
> This is also the reason why we sometimes have several tools running, 
> yielding to people complaining about the huge variety. There is sadly 
> not a "one thing fits it all" solution, at least none that I'm aware
> of.
>
> We are there to hear, we listen, we try to fix things where we can.
> But first of all, people need to talk to us and work _constructively_
> with us.
>
> If anyone here as a recommendation of a free tool and promises it
> serves all users needs, and nobody will ever complain, I will install
> it straight away.


Nothing will ever serve every needs, of course. But the need (see
above) expressed in this particular instance was relatively simple and
we opted for a tool that creates more work for the infra that's
necessary, and more work for the users. 

I hope it helped you understand what the issue is...

Thanks,

Charles. 

> Florian



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