[libreoffice-website] Re: [libreoffice-l10n] Improving the usage of help.libreoffice.org site

2013/2/16 Martin Srebotnjak <miles@filmsi.net>:
> Hi,
Hi Martin,
> the only survey that would answer how good or bad current help content
> and current organization of help topics as well as need for help by
> the users would be to add a survey system into the LO UI, that would
> report back to a server - where/when do users press F1, what topics
> they look for etc. Upon installation of LO user would be asked if she
> allows LO to report back anonymously about the use of help system.
> Hopefully that could be done in a simple way, I just hope that help
> content calls are small parts of data that could be easily tracked
> back to actual situations.
> Such a query should run for a few months and then the data should be
> mined through to get meaningful results.

I don't think this kind of tracking would give sufficient information.
First there is a technical restriction, this kind of tracking will not
include users which are staying the last stable version. And it is not
a community sense approach, the info will be data only and it will be
accumulated slowly and it will be very hard to comment of the output.
Also many people will ignore such notification. It is a machine way
and gives no space for the people's social behaviour and alternatives.

We should see the help channels together in a complex picture, They
must be taken complementary of each other

> Then one can start talking about other kinds of help etc.

As i said, we shouldn't separate them or put them in order. Help is
needed an it is served in multiple ways, the problem is awareness and
promoting people to use them in any way which suits their needs.

Starting with a simple and friendly survey will be a first step, also
we all know that LibreOffice has a restricted manpower and other
critical priorities. This kind of implementation may never come into
life, or may irritate people to collect their information.

I want to quote David Watson's words, sometimes "you don't have to do
it right, you just need to do something", or an old Turkish word
"Caravan train is merged on the road" We cannot be perfect at the
beginning but we have to start.

I think such survey will also help to make people aware of
LibreOffice's help channels at least which can be considered as a big
gain imho.

Best regards,
Zeki

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