Re: [libreoffice-users] Downloads impossible and latest version of Firefox not recognized by captcha, connclusion: service level zero

Hi :)
+1 to all that Cor said.  I think some of it didn't translate 100%
perfectly, more like around 98-99% imo, but the intention is clear.

Many of the answers so far have said it works on this or that system but
this is mainly to help pin-point exactly where the problem is.  They aren't
saying the problem doesn't exist = clearly there is a problem but we just
haven't figured out where just yet.  It sounds like Cor is working on this
on Dutch language forums (another language i don't understand at all).  Cor
is one of the top people in this community and having him onside bodes well
for getting this sorted out.

As Cor pointed out there are various ways of getting help in Dutch, without
having to resort to using English.  This is a multinational globe-spanning
grass-roots organisation so many of us and many of our top people don't use
English as their first language.  In many ways English could be seen as
just one of many translations.  The Dutch website is here;
http://nl.libreoffice.org/

The English language list of professional support organisations/companies
is here;
https://www.libreoffice.org/get-help/professional-support/
with specifically Dutch support quite far down on that page but presumably
higher on the Dutch website.  You'll see Cor's name there = that's how good
he is.  There are many excellent, even fantastic, people on this mailing
list but few have made that extra step into running their own company to
provide support.

Other ways organisations get technical support is by getting involved.  For
some that means making their organisation a member or affiliating, for
others it involves paying a part-time developer to work on LibreOffice but
prioritising areas of particular interest (this gives better than tier 3
support inside your own organisation).

There is also the opportunity to get involved in marketing such as the
design or website groups to make sure things look better or run more
smoothly but that may not have helped you with this particular problem!

Regards from
Tom :)



On 11 October 2016 at 12:02, Cor Nouws <oolst@nouenoff.nl> wrote:

> Hi Jurriaan,
>
> Good to see a fellow Dutch guy reporting issues here :)
>
> Jurriaan Nijkerk wrote on 09-10-16 18:23:
>
> > I'd like to file serious complaints about Libre Office.
> >
> > A. The downloads
>
> > [...] We don't had any complaint about it until version 5.1.5 It
> > was'nt possible to download a proper MSI file. We tried different
> > mirrors, like Nluug.nl, Ut.twente.nl, mirrors.supportex.net and
> > tu.chemnitz.de . All downloads were corrupted.
> >
> > We tried this with machines from two private networks, about  6 laptops
> > and 4 workstations. With Vista 32 , win7 32 and 64, with win10 32 and 64.
> >
> > After this we tried 5.2.2 with the same result.: statements like "this
> > is not a valid msi file", corrut installation file  or an halfway cut
> > off installationprocedure. We tried to upgrade five times since the
> > release of 5.2.2 on juli 28.
>
> That's rather odd.
> I don't download msi packaged for windows that often, but mostly is does
> work.
> And I know others in the Netherlands doing the same (firms too).
> It was reported once or twice on the Dutch users list too, but people
> could resolve it by choosing a different mirror.
>
> So that looks as a rather unpleasant situation or coincidence or ..
> I just now downloaded 5.2.2.2 from
>
> http://nl.libreoffice.org/download/libreoffice-fris/?
> type=win-x86_64&version=5.2&lang=nl
> No problem. The installation runs fine.
> ( I can put it in filetransfer if that helps, but .. ;) )
>
> > We asked for help, the aswers came: Something like "you don't have the
> > appropiate drivers or maybe an update of Win10 or bullshit like that.
> >
> > So  we installed version 5.1.4.2 again, a version  without those
> > kindergartenbugs.
> >
> > We're not the only people who experienced the bug, there are more who
> > have encountered this one.
>
> Indeed. However it looks more as a network/infra problem to me, then a
> LibreOffice code issue, don't you think?
>
> > B.
> > The community login.
> > I tried again to log in on the Q and A site of the community. And then,
> > the captcha widget didn't work. The program told us to use an updated
> > browser. Very intelligent, maybe someone can tell me where to get a
> > newer version of Firefox 49.0.1 ?
>
> So I can't ask you to file a bug about that :p
> You mean ask.libreoffice.org ?
> Asking on irc if that is know.
>
> > My question is: How about quality control? Because if all stays the same
> > we, and without any doubt a lot other users, will look for an
> alternative.
>
> Well, the import thing is what you do right now: report issues. And
> apart from that, many people help in testing too, and of course coding,
> site management.
> If you're a really large spot, you may consider getting professional
> support for fixing bug too. There are various opportunities for that in
> the wider community.
>
> > Imho, it would  be a shame if this doesn't change. There's a lot of
> > volontary work done, done by the people of the community, wich will go
> > through the drain. I would call this respectless...
>
> There is a lot of attention for QA, automated tests, finding regressions.
> If you're interested to read, look at e.g. minutes of the Engineering
> Steering Committee:
> https://lists.freedesktop.org/archives/libreoffice-qa/2016-
> October/009812.html
> And good suggestions (detailed reports with enough infor to fix, ..) are
> always welcome, but be aware that in opensource it now and then happens
> that one is suggested to work on your own ideas ;)
>
> Cheers - Cor
>
>
> --
> Cor Nouws
> GPD key ID: 0xB13480A6 - 591A 30A7 36A0 CE3C 3D28  A038 E49D 7365 B134 80A6
> - vrijwilliger http://nl.libreoffice.org
> - volunteer http://www.libreoffice.org
> - The Document Foundation Membership Committee Member
>
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