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Marianne, it's really strange since I use to install LO on a daily basis on
M$ Windows as well, and not having any issue.

I don't know if it's a mirrored files issue or if it's something on -that-
computer, as it happens now and then that Windows has strange (at least)

My suggestion is to to have a Pen Drive dedicated to software installations
and deployments with tested files on which you can rely on. This way gives
you the sureness that the problem is on the customer's computer side.

Anyway I believe it's not all lost since at least she'll be using ODF
format and whenever You'll want to try convincing her to migrate to LO, the
impact will be much softer. The most is done when leaving M$O.

I hope to have been helpful somehow, at least for the future.


Gabriele Ponzo

2015-11-05 12:03 GMT+01:00 Charles-H. Schulz <>:

Hello Marianne,

Le 05.11.2015 08:42, marianne-x a écrit :

A minor tale of woe:

I have been trying for years to convince a young lady friend to break
away from slavish dependence upon Micro$oft, and at least give LO, et.
al,, a try.

Her Curtains machine, running on Vista, finally got so clogged with
untraceable trash that a complete system reload seemed the only

That meant re-authorizing the bundled M$ office suite and Bill,
apparently continuing his unholy lust for revenue, refused to accept
her utterly legitimate "product key".

What a chance to gain a convert but, alas, LO queered the deal once again.

I downloaded the software at least 6 times, mostly from the Clarkson
U. mirror where TDF sends one by default, but from at least one other
mirror as well.

4.4.6 three times, 218,736 KB each; 4.4.5 at 219,300 KB; 5.0.3 twice
at 215,632 KB each. None of these would install, or give any
indication of why they wouldn't.

Readers may assume that my procedure is at fault, and it may well be,
but after these failures I had no trouble fetching and successfully
installing AOO, Abiword, Jarte, HexEdit, Foxit, Firefox, Thunderbird,
Audacity, &c.

I have a number of LO .msi files, going back to 3.5.4, on my own
machines (all Curtains 7), and can try transporting them to the target
via an external drive, in case there is actually something squirrelly
about today's downloads.

But, after this experience, the would-be client - fearful of change in
any case - can be excused for looking askance at LO, and may be a lost

For my own edification, even if there's no salvaging today's fiasco,
does anybody have any suggestions as to how such a supposedly
foolproof process can go so far awry?

It's a shame indeed. I don't know if it's really lost though: perhaps you
could reinstall LibreOffice for her if there's a working mirror - few
people experience what your have gone through and I don't really know what
went wrong with this particular server.
My personal suggestion would be to ping us (this list, or even our twitter account (@libreoffice or
@tdforg) or directly try a different mirror.

Also, I'm curious to know what operating system you replaced her existing
system with. It looks like you didn't want to migrate the person on Linux.
If this had been the case, you would probably not have had to download all
these software for her - but a migration to Linux may cause issues as well.

Thank you for helping out this person!



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