Re: [libreoffice-users] lost opportunity

Hello Marianne,

Le 05.11.2015 08:42, marianne-x a écrit :
> A minor tale of woe:
>
> I have been trying for years to convince a young lady friend to break
> away from slavish dependence upon Micro$oft, and at least give LO, et.
> al,, a try.
>
> Her Curtains machine, running on Vista, finally got so clogged with
> untraceable trash that a complete system reload seemed the only
> remedy.
>
> That meant re-authorizing the bundled M$ office suite and Bill,
> apparently continuing his unholy lust for revenue, refused to accept
> her utterly legitimate "product key".
>
> What a chance to gain a convert but, alas, LO queered the deal once 
> again.
>
> I downloaded the software at least 6 times, mostly from the Clarkson
> U. mirror where TDF sends one by default, but from at least one other
> mirror as well.
>
> 4.4.6 three times, 218,736 KB each; 4.4.5 at 219,300 KB; 5.0.3 twice
> at 215,632 KB each. None of these would install, or give any
> indication of why they wouldn't.
>
> Readers may assume that my procedure is at fault, and it may well be,
> but after these failures I had no trouble fetching and successfully
> installing AOO, Abiword, Jarte, HexEdit, Foxit, Firefox, Thunderbird,
> Audacity, &c.
>
> I have a number of LO .msi files, going back to 3.5.4, on my own
> machines (all Curtains 7), and can try transporting them to the target
> via an external drive, in case there is actually something squirrelly
> about today's downloads.
>
> But, after this experience, the would-be client - fearful of change in
> any case - can be excused for looking askance at LO, and may be a lost
> cause.
>
> For my own edification, even if there's no salvaging today's fiasco,
> does anybody have any suggestions as to how such a supposedly
> foolproof process can go so far awry?


It's a shame indeed. I don't know if it's really lost though: perhaps 
you could reinstall LibreOffice for her if there's a working mirror - 
few people experience what your have gone through and I don't really 
know what went wrong with this particular server.
My personal suggestion would be to ping us (this list, 
http://ask.libreoffice.org or even our twitter account (@libreoffice or 
@tdforg) or directly try a different mirror.

Also, I'm curious to know what operating system you replaced her 
existing system with. It looks like you didn't want to migrate the 
person on Linux. If this had been the case, you would probably not have 
had to download all these software for her - but a migration to Linux 
may cause issues as well.

Thank you for helping out this person!

Best,

Charles.


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