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Hello Ken,

Le 05.11.2015 11:24, Ken Springer a écrit :
On 11/5/15 12:12 AM, toki wrote:
On 05/11/2015 04:24, Ken Springer wrote:

While some bug may be deemed trivial by the devs or some system, that bug may not be trivial to the user.

That is why individuals and organization purchase Tier 3 support
contracts. It does matter if the software is FLOSS, or non-FLOSS, the
only way to ensure that issues that the user considers to be serious
flaws/bugs, is by either fixing the issue themselves, or paying somebody
to fix the issue.

Or by going elsewhere, using someone else's product.  :-)

Of course, especially given that LibreOffice is not a product but a community. A product comes with warranties and things such as support contract. It also comes with a price tag. That being said, nobody's working for free; do you? Using someone else's products will require them at some point to purchase something (a license, a support contract, etc.)



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