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Re: [libreoffice-users] Re: Message as sent yesterday

Philip Jordan <jorphilip -AT- gmail.com>
Wed, 28 Jan 2015 15:43:23 +0000

Thanks

& though I'll do what you say, it must be emphasized that as far as I can
tell

more than once, I downloaded from the site you show on Sunday
& I did this as the link from Computer active didn't work
& too, I only went to Microsoft for an Icon as my laptop
refused to install the software by which I mean let me use it
& your website wasn't very clear on what to do in that regard

Anyway I now see you've sent another email,
so I won't re-download till I've read that

ATB

Philip Jordan




On 28 January 2015 at 15:09, Charles-H. Schulz <
charles.schulz@documentfoundation.org> wrote:

Dear Philip,

For some reason this thread of discussion does not seem to help and I must
confess that it is not clear to me what problem you're doing through aside
that you're struggling at the download/installation phase. Would you mind
following the steps below and tell us the outcome? As a precaution, delete
whatever you have previously downloaded called LibreOffice or OfficeLibre.

1) point your browser (ANY BROWSER) to http://www.libreoffice.org
2) look up at the menu click on the Download section in the green menu bar
(close to the title), select LibreOffice Fresh and click.
3) you're now on the download page. Click on the main installer green
button.
4) you are being taken to a new page, one that asks for your donation. We
rely on donations as we are a FOSS project and a non for profit
organization, called The Document Foundation (http://www.
documentfoundation.org ). You don't have to click on anything, you may
donate later and only if you wish to. Let's keep things simple. Meanwhile,
LibreOffice is downloading.
5) depending on the folder where your files are usually downloaded,
LibreOffice will be there. But of course, you first need to install it.
6) double click on the LibreOffice executable program that you just
downloaded and follow the instructions on screen.

LibreOffice is a full-fledged office suite, meaning, it ships with several
applications such as a word processor, a spreadsheet, etc. You may learn
more about LibreOffice here: https://www.libreoffice.org/
discover/libreoffice/

After the installation LibreOffice components (LibreOffice Writer, Calc,
Impress, etc.) should show up in your programs list in the Start menu of
Windows.

IN NO CASE SHOULD YOU ATTEMPT TO DOWNLOAD LIBREOFFICE FROM ANYWHERE ELSE
THAN OUR WEBSITE. YOU DO NOT NEED TO PURCHASE ANYTHING, NEITHER CONTACT
MICROSOFT NOR YOUR SERVICE PROVIDER.
We do offer templates, extensions, embedded help under the same conditions
(no need to purchase anything again) but that is far from being required.

Please note that LibreOffice is Free Software; it does not mean free as in
beer, but rather free as in speech. We are a volunteer based organization.
You can learn more about Free Software here:
https://en.wikipedia.org/wiki/Free_software and here http://www.fsf.org


I hope this is helpful,

Charles.


Le 28.01.2015 15:23, Philip Jordan a écrit :

 Thanks, but I'm not sure that exactly solves my problem!


Nor for that matter does it exonerate LibreOffice

e.g.

why can't they save everyones time by saying at the outset that their
software only downloads via certain browsers

&/or

how come I never had such problems with any other downloads?!

On 28 January 2015 at 11:12, Tom Davies <tomcecf@gmail.com> wrote:

 Hi :)

Ahah.  I think we are stumbling into finding out what is going wrong at
last! :)

Many people have more than 1 web-browser and i think that is really
the best way forwards.  There are arguments about which is the best so
having more than one means you get the best of at least 2 worlds.  I
tend to prefer Firefox;
https://www.mozilla.org/en-GB/firefox/new/
but many have moved to Google Chrome;
http://www.google.com/chrome/

There are many others and all are better at downloading than Internet
Explorer, especially over a wii-fi or wireless connection.


There is also torrenting but if you haven't done it before it can be
quite tricky to explain.  Also there is a lot of FUD about it as it
wasn't developed by Microsoft and has been used for nefarious
activities because it's so good at downloading fairly large files
completely perfectly.  So only download the LO torrent if you already
know how to use it (or have plenty of time to figure it all out).


Even in cases where Internet Explorer has managed to get a full
download it often changes the "file ending" making it difficult for
the download to operate properly.  Windows tends to hide the
file-ending so it's difficult to fix the problem.

Regards from
Tom :)


On 28 January 2015 at 08:44, Philip Jordan <jorphilip@gmail.com> wrote:

Thanks all for help so far & PLEASE SEE REPLIES BELOW IN CAPS

On 27 January 2015 at 20:31, anne-ology <laginnis@gmail.com> wrote
On the assumption you are really attempting to seek help NOT SURE I
UNDERSTAND?

I shall respond in the hope that you will THANKS!

(1) start to enjoy using LO           WOULD THAT I COULD USE IT!

as well as

(2) begin to realize this is a group of users who voluntarily help

others

to the best of our ability to so do.          YES I HAVE BEGUN TO DO

THIS!


       (1) - to whom are you writing when addressing 'owner'?

 THE OWNER I ADDRESS IS WHOEVER THIS APPLIES TO IN THE EMAIL
 ADDRESS THAT I WROTE THE EMAIL TO

       (2) - to which address did you send the initial request for

help?;

it seems to have failed to reach this list before now.


 THE INITIAL REQUEST FOR HELP WAS TO  COMPUTER ACTIVE AS THEY WERE

WHERE
I

SAW THE RECOMMENDATION FOR LO

       (3) - when one downloads LO, all one need do is to open the

program

...
                   browse through the various menu items at the top

...

                       set the various properties, et.al. as desired

...

                   then begin using the program(s).


REALLY? WELL THAT'S NOT WHATB I'VE FOUND - HENCE THE EMAIL!


       (4) - Since this is LibreOffice, could you possibly have

downloaded

from some fake site - just what is OfficeLibre and from where did you
acquire this  ;-)

       (5) - Computeractive is what? A WELL KNOWN & HIGHLY THOUGHT OF

UK

IT MAGAZINE THAT I'VE READ SINCE THE 1990s

       (6) - Since installing is merely downloading this program
(SPELLING?)

 NO DOWNLOADING IS JUST THAT I.E. INSTALLATION COMES NEXT

, I'm not sure to what 'installation wizard' your seeking. ONE THAT

WORKS

AS PER THE INSTALLATION ILLUSTRATIONS ON LO'S WEBSITE

       (7) - what kind of 'suitable app' are you seeking? ONE THAT

WORKS

ETC

       (8) - what did you buy? PLEASE REFER TO MY EMAIL E.G "bought an
icon, as confirmed by Microsoft" ??? WHY THE ???   ?
                 LO is a free to use program. YES THATS WHAT I WAS

TOLD


Since your signature includes your location as being in the United
Kingdom, I assume you know the English language therefore ... CHEEKY


well, good grammar leads to good communication SORRY I DON'T

UNDERSTAND

EITHER YOU OR LO ;-)

MEANWHILE, SIMILARLY, IF LO'S COMMUNICATION WAS CLEAR

    WE'D ALL AVOID NEED FOR SUCH EMAIL & I COULD USE LO!

From: Philip Jordan <jorphilip@gmail.com>
Date: Tue, Jan 27, 2015 at 2:57 AM
Subject: Message as sent yesterday
To: users+owner@global.libreoffice.org

Dear Owner, I'm rather confused by the
apparent reply I got to my request for help
i.e. as cc'd to you below

As you will note I sent it to users+help
but s I say, now adding to my not being
able to use your LibreOffice, it seems I
am unable to navigate your query system?

Please can you reply clearly

Many thanks
Philip Jordan

to users+help
Please I really do need your basic help e.g.

having downloaded OfficeLibre yesterday
after reading about it in Computeractive

I'm afraid I'm unable to make it work i.e.

on this Toshiba Laptop
via it's Windows 8.1 OS

e.g. there seems to be no installation wizard
       nor a suitable app
       & anyway I just got a message to say
       I could not install it on this computer

Perhaps I'm doing something wrong
but I've already wasted several hours
& have bought an icon, as confirmed
by Microsoft in an email (I can't reply to)

Hope someone there can help please

Philip Jordan of Dorchester, Dorset UK


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Context

[libreoffice-users] Re: Message as sent yesterday (continued)

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