Re: [libreoffice-users] problems downloading and donating

I sent this response yesterday, but it doesn't seem to have made it 
through to the list... apologies if it ends up duplicated.

Spencer Graves wrote:
> I just had problems downloading the latest version of LiberOffice to a Windows 7 machine and 
> donating to The Document Foundation.
>
>
> DOWNLOAD PROBLEMS:  I was unable to get a download to work using Internet Explorer 11.0.  I went to 
> libreoffice.org and clicked on “Download Now”, then “Download version 4.3.5”.  Nothing happened.  I 
> somehow found links to allow me to download “LibreOffice_4.3.5_Win_x86.msi.meta4”.  However, my 
> installation of Windows 7 did not know what to do with meta4.  I also found other mirrors, but I 
> couldn’t get them to work, either.  I was able to install SeaMonkey and download LO with that and 
> install that version.  I’m running BitDefender antivirus, but I would have thought that if that 
> were the problem, it might have blocked me on SeaMonkey as well.  ???

Internet Explorer seems to change the extension of executable files, 
presumably as a security measure to prevent you from accidentally 
running downloads from links you've been tricked into clicking. IE9 
wants to save the download as LibreOffice_4.3.5_Win_x86.man. I think you 
should be able to just change the extension to .msi and it should then 
work. There's probably not much that LibreOffice can do about that 
behaviour of Internet Explorer...

> PROBLEMS DONATING:  I tried to “Donate via Credit Card”.  This seemed to do 2 things:
>
>
>           1.  It referred me to ConCardis, which said, “Sorry, no payment method is active. 1”  I 
> could not get past that.

I can confirm I see the same thing using both Internet Explorer 9 and 
Mozilla SeaMonkey 2.26.1, on Windows Vista. I've reported on the bug 
tracker:
  https://bugs.freedesktop.org/show_bug.cgi?id=87565

>           2.  Concurrently, I got a separate window, which I assume came from LO, for “AdStorm”.

I didn't get any popups on either browser I tried. It could have been 
from ConCardis' website rather than LibreOffice, though the distinction 
probably wouldn't be obvious. Can't really say not having seen them myself.

>           *** Bottom line:  I got ads I did not want (and wasted my time) AND I was not able to 
> donate with the time and energy I had for that.  (I’ve donated many times before without these 
> problems.
>
>
>           Anyway, LO is a great product.  I use it routinely.  I update often, and I usually donate 
> when I update.  On this occasion, I was blocked for reasons I do not understand.
>
>
> NOTE:  I do NOT personally need a solution to this problem.  I’m reporting it in case others might 
> have similar difficulties.

That's probably more than a lot of other people would do on finding they 
couldn't make a voluntary donation, so thanks for reporting! As 
mentioned above, I've put this on the bug tracker so hopefully it will 
be brought to the attention of someone able to do something about it.

>           Spencer Graves

Thanks,
Mark.


--
To unsubscribe e-mail to: users+unsubscribe@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted