Re: [libreoffice-users] CANNOT INSTALL LIBRE OFFICE SUITES

Tom Davies wrote:
> Hi :)
> We went off on a tangent around here somewhere.  There still seems to be a
> problem installing LibreOffice on this Windows 7 machine.
>
> The download is an msi so that IE issue doesn't seem to be the problem.
> The installer's file-size is 215,652kb, so that's around the 220Mb figure i
> try to remember.  We've not tried an md5sum or Sha check to make sure but
> it really looks like the download itself was probably NOT the issue.

That looks about right for the LibreOffice 4.2.6.3 installer. Checking 
the checksum would help confirm that it hasn't been corrupted.

> Firefox has installed successfully so it's not that the user doesn't
> understand the weird blockers Win 7 tries to put in the way of installing
> anything (which usually seem (to me) more intense when trying to install
> non-MS stuff)
>
>
> Win 7 is still claiming that the installer is not an installer, even though
> the installer is an msi file.  The exact grumble is
> "Windows Installer    This installation package could not be opened. Verify
> that the package exists and that you can access it, or contact the
> application vendor to verify this is a valid Windows Installer Package."

Could be a problem with the Windows Installer service. From previous 
discussion, it looks like this is on Windows 7 without Service Pack 1 
(and possibly other updates)? So first, install Windows 7 Service Pack 1 
and any other updates offered by Windows Update. The Windows Installer 
service is sometimes updated, and newer installers don't always work 
with an older version.

I've also seen mention of people working around this error by creating 
new Windows user account and logging in to that to install. Probably 
means there's something not quite right in the original profile. 
Provided you install for all users rather than just the current user, 
you'll still be able to use the application from your usual login.

> Anyone any ideas about what might be different enough between the Firefox
> installer and the LO one to be causing this issue?

It looks like Firefox uses an .exe installer, rather than .msi, so there 
may be many differences. Even if Firefox's is just an .msi packaged 
within an .exe, it might work with an older version of the Windows 
Installer service than LibreOffice's does.

Mark.


> Regards from
> Tom :)
>
>
> On 17 September 2014 13:19, Tim---Kracked_P_P---webmaster <
> webmaster@krackedpress.com> wrote:
>
> > On 09/17/2014 02:46 AM, Sophie wrote:
> >
> > > Hi,
> > > Le 17/09/2014 06:49, tjphipps a écrit :
> > >
> > > > i tried twice to download and install the newest libre suite. the
> > > > download went perfectly both times but when i told my computer to
> > > > install them i got the same error message both times. it said
> > > > something like 'this is not a windows installer'  and to 'contact the
> > > > makers' or something like that. i love libre office and have used it
> > > > for many years on several different computers with windows , xp and
> > > > vista and have never has anything go wrong with anything, ever. this
> > > > computer is running windows 7 home premium without sp1 so far. what
> > > > should i do?
> > > What is the extension of the download you try to install? Often IE
> > > changes the extension of the file in .man instead of .msi.
> > > Kind regards
> > > Sophie
> > Most everyone I deal with locally will not use IE due to its "issues".
> > I suggest using Firefox or Chrome for downloading the files.  They work
> > much better than IE and you can add more "useful" security options to both
> > that make it easier and safer to use than IE.
> >
> > Actually, the newest version of Firefox for Windows has an ability to run
> > the file after the download DIRECTLY from the download history options -
> > either by clicking the "blue" download arrow for the last few downloads, or
> > via the full history section via the Tools>Downloads option.  This works
> > better than the IE run file after downloading option.
> >
> > I currently have access to Win7 laptops, but I have had not trouble
> > downloading the files via Firefox or Chrome and installing them.  I
> > upgraded a Vista [32-bit] laptop to Win7 Pro [64-bit] due to Vista's giving
> > me the same type of errors for many different packages, ones that installed
> > well on XP and Win7 Home.  I did have a few times where XP did not like to
> > install .msi install versions when there were .exe install versions
> > available.
> >
> > So please install Firefox or Chrome browsers and download the .msi files
> > again.
> >
> > ALSO, MS sometimes changes its internal package installer used to
> > run/install .exe and .msi files.  I had to update the installer via MS's
> > web site free downloads section.  Sometimes this needed internal package is
> > not updated/upgraded via the automatic Windows Update system.  This has
> > happened to me once with XP and twice with Vista.  This solved the type of
> > errors you are seeing, in Vista mostly.
> >
> > Win7 without SP1?
> > Have you been installing all of the Win7 updates since you installed the
> > Win7 OS, or first ran it when you got the Win7 system????  If you did, then
> > even though the OS install did not have SP1 included, then with all of the
> > MS updates you should have all of the packages that are included with SP1.
> > That is what happened with a desktop that I have that came with Win7 Home
> > Premium with no indications of SP1 was installed.  Now it shows SP1 in the
> > Control Panel>System window.

--
To unsubscribe e-mail to: users+unsubscribe@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted