Re: [libreoffice-users] Engaging users: initial results of the survey

Le Tue, 12 Nov 2013 07:29:47 -0700,
John Meyer <johnmeyer@pueblocomputing.com> a écrit :

> You made a survey without a survey statistician on your team.  Did you
> send out a request for such a person on the mailing lists to advise
> you before you put together the survey?  Did you have a clear and
> concise question that you wanted to answer before you developed the
> survey questions?  Did you run the questions by an aforementioned
> professional in the staff and check for confirmation bias?


No. And apparently you have little awareness of how our project works.
But  you make a couple of valid points. 

> I am not a professional statistician, and that's just what I
> spotted.  I have covered surveys as a journalist in my previous
> career, though.  And I also am a veteran of setting up business
> projects.  A survey statistician would have a lot more to say I am
> sure.  And we're not even starting on the analysis.  In fact, I'd
> throw out the analysis and the results and start anew.  First off,
> define "users" (end users, evangelists, business users?) and state
> the overall purpose of your survey in a single question.
> I regret some of the tone of the previous e-mail (first e-mail prior
> to coffee), but there's nothing here to work with.  You've got 300
> self-selected users with at least two major questions in one survey
> that you did not break out by region, sex, profession.  You want
> results, you need good data underneath.

You know, aside being rather inaccurate, you're welcome to run another
survey. We're always looking for more volunteers. And I'm glad to help
you on this, so please go ahead.

best,

Charles. 


> On 11/12/2013 7:04 AM, Charles-H. Schulz wrote:
> > Le Tue, 12 Nov 2013 06:57:20 -0700,
> > John Meyer <johnmeyer@pueblocomputing.com> a écrit :
> >
> > > On 11/10/2013 11:46 AM, Charles-H. Schulz wrote:
> > > > Hello,
> > > >
> > > > As there were some exchanges about the survey here and as I
> > > > advertised it on this mailing list as well, I thought you might be
> > > > interested by my initial analysis:
> > > > http://standardsandfreedom.net/index.php/2013/11/10/users-the-final-frontier/
> > > >
> > > > Thank you for your participation!
> > >
> > >
> > > 1.  The survey seems to be a Self seLected Opinion Poll (SLOP), so
> > > I'm taking it with a grain of salt the size of the Sears Tower.
> > > There's no margin of error included in the poll either and based
> > > upon the sample as being from the mailing lists (where people are
> > > generally active anyway) I'd say it's fairly skewed.
> > > 2.  The conclusions are generic, wishy-washy and are based on
> > > guesses and assumptions with no hard underlying data.  How much in
> > > contributions has LibreOffice raised?  Does that fit in with what
> > > the survey said? Where is the Quality Assurance in the web site?
> > > And why would an end user be interested in that?
> > > 3.  User support and quality assurance do not require too much
> > > time or technical knowledge.  Remind me not to hire you for either
> > > of those tasks in my business.  Those are things that professional
> > > companies hire entire other companies to do.
> > >
> > > I'd give this project an F in a freshman statistics class, and
> > > would not base any strategy off of this "survey"
> >
> > Thanks John, I'll take it  from your comment that
> >  1) you are either a survey professional and you only wait for the
> > next survey to contribute your time designing it
> >
> > and/or 
> >
> >  2) you will contribute the costs of hiring a market research firm
> > the next time we need a survey. 
> >
> > Allegedly, I and none of the other people who designed the survey
> > are professional survey designers. 
> >
> > Best,



-- 
Charles-H. Schulz 
Co-founder, The Document Foundation,
Kurfürstendamm 188, 10707 Berlin
Gemeinnützige rechtsfähige Stiftung des bürgerlichen Rechts
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Mobile Number: +33 (0)6 98 65 54 24.


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