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On Sun, 1 Sep 2013 14:27:22 -0700
"Tricia" <> wrote:

Dear Sir or Madam,

I bought my computer at the local store here in Ladysmith, B.C. in Canada.
The tech. support team with Shaw and my computer store have never heard of

I am an author and use your office to write my book.  I’m not a computer user
for more than e-mails and my book. I saved by book in two places as I usually
do but when I turned on the computer to start a new chapter, the letters are
not only off center but are also almost 2 centimeters high.  In my format I
have calibri font 12.

I was advised to e-mail you as they don’t have a phone number for you.  i
didn’t use your “frequently asked questions” because it’s such a strange
thing, I’m sure there won’t be a question about it.

The Shaw tech. support gave me this e-mail.  It’s all they have of your

Please correct this for me.  I have limited time. My phone number is

Yours truly,
Patricia Gruenwald   


Hi Patricia,
Unfortunately, there are several items in both LO and Windows that could be
causing the problem.

A good practice when requesting help from a list such as this one is to provide
as much information as possible and let the viewers/responders sift through
it.  This could include make/model of computer, type of display adapter (if
known), operating system and version, version of LO (or other app), what you
were doing at the time of an error/problem, and any other information that
seems pertinent.  It is often to also include copies of pertinent log files for
review.  Some of this is difficult for a non-technical person to determine but
provide what you are able and we will request more if needed (and tell you how
to get it).  Another worthwhile item to provide are screen shots depicting the

If you would provide as much of the above information we will try to respond
with helpful suggestions.  Actually, with the number of authors who use LO, you
might well find further information in the FAQs.


The foolish man seeks happiness in the distance. The wise man grows it under
his feet.
  -  James Oppenheim

^^  --...  ...--  / -.-  --.  --...  -.-.  ..-.  -.-.

Tom Taylor - retired penguin - KG7CFC
AMD Phenom II x4 955 -- 4GB RAM -- 2x1.5TB sata2
openSUSE 13.1_M4-x86_64
KDE 4.11.00, FF 22.0, claws-mail 3.9.2
registered linux user 263467

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