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Hi :)
None of those things seem to happen.  Knowledgeable people often seem to be restricted accesses to 
prevent them being able to do anything without first having to ask permission of people that are 
completely clueless and are often scared of doing anything and have no time to discuss it.  Perhaps 
that's just me though.  

Users rarely know enough to be able to provide any decent information about the problem.  Most of 
the time just finding out what the problem IS solves the problem or they realise how to fix it 
themselves. 
Regards from
Tom :)  






________________________________
From: Jay Lozier <jslozier@gmail.com>
To: "users@global.libreoffice.org" <users@global.libreoffice.org> 
Sent: Wednesday, 10 October 2012, 14:03
Subject: [libreoffice-users] Arstechnica about tech support

Hi,

I read this article about tech support:

http://arstechnica.com/features/2012/10/what-the-chronicles-of-george-can-teach-us-about-technical-support/

My take is that good tech support is a function of having knowledgeable
people allowed resolve the actual problem and users providing enough
information to provide an accurate diagnosis of the problem.

-- 
Jay Lozier
jslozier@gmail.com


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