Hi :) None of those things seem to happen. Knowledgeable people often seem to be restricted accesses to prevent them being able to do anything without first having to ask permission of people that are completely clueless and are often scared of doing anything and have no time to discuss it. Perhaps that's just me though. Users rarely know enough to be able to provide any decent information about the problem. Most of the time just finding out what the problem IS solves the problem or they realise how to fix it themselves. Regards from Tom :)
________________________________ From: Jay Lozier <jslozier@gmail.com> To: "users@global.libreoffice.org" <users@global.libreoffice.org> Sent: Wednesday, 10 October 2012, 14:03 Subject: [libreoffice-users] Arstechnica about tech support Hi, I read this article about tech support: http://arstechnica.com/features/2012/10/what-the-chronicles-of-george-can-teach-us-about-technical-support/ My take is that good tech support is a function of having knowledgeable people allowed resolve the actual problem and users providing enough information to provide an accurate diagnosis of the problem. -- Jay Lozier jslozier@gmail.com -- For unsubscribe instructions e-mail to: users+help@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
-- For unsubscribe instructions e-mail to: users+help@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted