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       ah, yes, the Peter Principle  ;-)

On Wed, Oct 10, 2012 at 10:37 AM, Tom Davies <>wrote:

Hi :)
None of those things seem to happen.  Knowledgeable people often seem to
be restricted accesses to prevent them being able to do anything without
first having to ask permission of people that are completely clueless and
are often scared of doing anything and have no time to discuss it.  Perhaps
that's just me though.

Users rarely know enough to be able to provide any decent information
about the problem.  Most of the time just finding out what the problem IS
solves the problem or they realise how to fix it themselves.
Regards from
Tom :)

From: Jay Lozier <>
To: "" <>
Sent: Wednesday, 10 October 2012, 14:03
Subject: [libreoffice-users] Arstechnica about tech support


I read this article about tech support:

My take is that good tech support is a function of having knowledgeable
people allowed resolve the actual problem and users providing enough
information to provide an accurate diagnosis of the problem.

Jay Lozier

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