Re: [libreoffice-users] Arstechnica about tech support

       ah, yes, the Peter Principle  ;-)



On Wed, Oct 10, 2012 at 10:37 AM, Tom Davies <tomdavies04@yahoo.co.uk>wrote:

Hi :)
> None of those things seem to happen.  Knowledgeable people often seem to
> be restricted accesses to prevent them being able to do anything without
> first having to ask permission of people that are completely clueless and
> are often scared of doing anything and have no time to discuss it.  Perhaps
> that's just me though.
>
> Users rarely know enough to be able to provide any decent information
> about the problem.  Most of the time just finding out what the problem IS
> solves the problem or they realise how to fix it themselves.
> Regards from
> Tom :)
>
>
>
> > From: Jay Lozier <jslozier@gmail.com>
> > To: "users@global.libreoffice.org" <users@global.libreoffice.org>
> > Sent: Wednesday, 10 October 2012, 14:03
> > Subject: [libreoffice-users] Arstechnica about tech support
> >
> > Hi,
> >
> > I read this article about tech support:
> http://arstechnica.com/features/2012/10/what-the-chronicles-of-george-can-teach-us-about-technical-support/
> > My take is that good tech support is a function of having knowledgeable
> > people allowed resolve the actual problem and users providing enough
> > information to provide an accurate diagnosis of the problem.
> >
> > Jay Lozier

-- 
For unsubscribe instructions e-mail to: users+help@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted