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On 09/24/2012 06:42 AM, Tom Davies wrote:
Hi :)
Even though they don 't use advanced features they still tend to feel they do.  

There seems to be an inverse correlation between the skill level and knowledge of the user and 
the amount they feel they use advanced features.  Take Andreas for example.  An extremely 
sophisticated and skilled user that thinks whipping up a few databases before breakfast is no big 

Compare to the average office manager that needs to hire in IT consultants to reboot a router, 
involving sending a memo to all staff and re-arranging people's schedules, a planning&strategy 
meeting to set-up a team, a call-out for an engineer to look at the router and report back to the 
team that we need to buy a more advanced router (that turns out to be a down-grade) and can only 
buy this particular one from him but somehow involves postal charges from Norway.  Since so much 
work and effort went into switching the thing off and then on again from then on they think that 
rebooting a router is obviously extremely complex.  

Obviously almost anyone on this list would have just pressed the on/off switch a couple of times 
and waited a couple of minutes after each action.  The result being that even if they didn't know 
it before they do realise that it's a trivial task.  

Hence the more advanced users are, the more they tend to think most of what they do is trivial.  
Far less advanced users are often "a bit precious" and assume they are always doing advanced 
stuff even though they aren't.  
Regards from
Tom :)  

Interesting point. I think the "average" user tends to either, as you
suggest, over estimate their skills and knowledge or are utterly fearful
of the computer/program not working.

From: Gordon Burgess-Parker <>
Sent: Monday, 24 September 2012, 11:11
Subject: Re: [libreoffice-users] Re: MS raised prices so people will now start renting their 
office products instead

On 18/09/12 20:38, Jay Lozier wrote:
I suspect most users do not use much outside the common core features of any office suite (LO, 
AOO, MSO, etc)

You suspect correctly. In any organisation, home use etc, the usual statistic is that 80% of 
users only use 20% of the functionality....
(I'm a retired Systems Accountant and have seen that more or less in most places I've worked, 
from a 2-man advertising agency to a couple of large quoted companies...and MOST places don't 
use VBA or Macros at all, which is the usual excuse for keeping MS and not moving to OO/LO...)

Registered Linux User no 240308
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