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On Thu, Mar 3, 2011 at 1:41 AM, Tom Davies <tomdavies04@yahoo.co.uk> wrote:
+1

Well said.

Really? Which part - where he read sarcasm and insult into a perfectly
neutral email offering assistance, or the part where you jumped in and
did exactly the same thing and bragged about it?

Sorry i can't help with the specific problem.

Then kindly shut up and let people who can, do.

 It is well documented
and is apparently recommended that people uninstall OpenOffice before installing
LibreOffice so it surprises me that anyone expects different.

In certain circumstances, yes.  In others, no.

 Many apologies
for my colleagues rudeness but i fear that is the norm for this emailing list.

I don't need an apologist, but if I did, I'd find one who was actually
good at it.  Also, I consider people colleagues if they work with me,
which, so far, I have not seen you do.  As for the "norm," coming from
someone who refuses to abide by ANY of the email list conventions and
even pleads how inconvenient it is to provide good, clear instructions
properly quoted so as to be legible to future list/archive readers,
that's quite a statement.

Smilies do not constitute good manners, nor are they a substitute for
same.  That's one reason I don't use them.  But, I guess expecting
anyone to be reasonable and not petty or petulant is beyond some
people's grasp.

For the record, if someone needs help and I can help, I say so; if
someone is wrong and I know it, I say so.  If I don't know how to help
but don't understand the problem because not enough information is
present for me to do anything with it, I say so.  If I otherwise don't
know how to help, I shut up and wait for someone who does to post, and
then I try to learn from it if the subject is interesting to me.

If you don't like it, pretend you can do that last part unless you can
actually help, and do us all a favor and keep your opinions of other
people on this list to yourself - maybe if you start to set a good
example here I might be able to do the same.

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