Re: [libreoffice-users] LibreOffice and OpenOffice

On 03/02/2011 20:44, Ken Springer wrote:
> Hi  , Tom,
>
> Likewise, I used to encourage the use of open source software also.  And on
> a personal level, I always try to find an open source program for my use.
>
> And my issue is not with the software itself.  Even though my impression is
> the software is sometimes slightly buggier, the problems seem to be when
> using advanced functions.  And a function I don't think the average user is
> likely to attempt.
But that applies to ALL applications, whether FOSS or proprietary. In my 
personal experience in large corporations, 75% of MS Office users only 
use 25% (or less) of the functionality...



> It's user support where things fall flat on it's face.  I only have one
> person in my family and friends who would even have a clue as to how to
> utilize a mailing list.  It's way too cumbersome and clunky for the people I
> know.  Even I had trouble figuring this one out!  LOL

So sending an email for support is beyond most people? I don't think so!

> There are a lot of users out there, I believe, that could make use of open
> source software, but these people usually don't even understand
> directories/folders, partitioning, the very basics of using a computer.
> When I start to talk to them about disk cleanup and defragging (Windows),
> you should see the blank faces I encounter.  :-)
And with ALL modern OS's and apps - there's no NEED to "understand" 
directories/folders and PARTITIONING? Where does that come in in USING 
softeware?
I think you are putting mountains where there are molehills, and not 
crediting your users with any intelligence at all...

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