[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
Re: [libreoffice-marketing] "Microsoft posts video of customers criticizing OpenOffice"
- Subject: Re: [libreoffice-marketing] "Microsoft posts video of customers criticizing OpenOffice"
- From: jonathon <firstname.lastname@example.org>
- Date: Sat, 23 Oct 2010 11:24:11 +0000
- To: email@example.com
On 10/15/2010 11:46 PM, Marc Paré wrote:
> When we get to the point where level 3 and 4 support is available through 3rd parties,
Just to be clear. There are organizations that provide level 3 and
level 4 support for OOo --- Generic OOo. Whether or not they have hopped
onto the LibreOffice wagon, I do not know.
I haven't named them for the following reasons:
* I don't remember their names;
* They do so only on a contract only basis;
* They are regional/local in scope. (Cover one European country or one
state in the United States, or half a state in Canada and Australia.);
* Their specific support offers changes according to their current
client list. (If they think that they can provide twenty customers with
outstanding support, and they currently have twenty customers, they are
not going to accept new clients. OTOH, if they currently have nineteen
customers, they may take on a new client that requires level 3, but not
level 4 support. On the gripping hand, if they currently have five
clients, they will take on fifteen new clients. I am using the number of
clients as an example. AFAIK, that specific number does not hold for
any of the organizations I'm thinking of.);
# no "drilling" into the site
My suggestion would be to have the following categories on the page
Free support: This support is most suitable for individuals.
Paid Level 1 support: This support level is suitable for individuals,
SOHO, and organizations that want per incident support;
Paid Level 2 support: This support level is most suitable for small and
Paid Level 3 support: This support level is most suitable for medium to
Paid Level 4 support: This support is most suitable for large
businesses. This level of support provides customization of the program,
to the specific business requirements.
Paid Migration support: This support is for individuals or
organizations that are migrating to LibreOffice from either no software,
or any other software.
Something that would be nice to have, would be a public wiki that covers
virtually everything that Level 1 and Level 2 support would need to
know. Something that was designed so that the end user that knows
nothing about the program, could find an answer, without having to make
a phone call, email a question.
No human will see non-list, non-bulk, non-junk email sent to this address.
It all gets forwarded to /dev/null
E-mail to firstname.lastname@example.org for instructions on how to unsubscribe
List archives are available at http://www.libreoffice.org/lists/marketing/
All messages you send to this list will be publicly archived and cannot be deleted
|Re: [libreoffice-marketing] "Microsoft posts video of customers criticizing OpenOffice"||Michel Gagnon <email@example.com>|
- Prev by Date: Re: [libreoffice-marketing] list name for the US group
- Next by Date: Re: [libreoffice-marketing] LibO in Business
- Previous by thread: Re: [libreoffice-marketing] "Microsoft posts video of customers criticizing OpenOffice"
- Next by thread: Re: [libreoffice-marketing] "Microsoft posts video of customers criticizing OpenOffice"