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On 11/17/2012 08:42 AM, Italo Vignoli wrote:
The issue is connected to a large number of different factors: Microsoft lobby, migration project 
managed in a questionable way, lack of commitment to true open and standard formats, and lack of 
management support.

The reality is that a migration project without professional and certified value added support, 
from internal or external resources, is bound to failure (and not because of the software).

Another issue with large migration projects is that the users' skill sets vary widely and often user training/hand-holding is not included to the extent needed. One of the complaints people had with MSO ribbon and with the new Windows 8 interface is not that they work but that they were conceptually very different from what people are using now. Many users will need some training/hand-holding to make the transition; the less skilled will probably need more than the IT gurus.

The real problem is whether the migration project was well supported and well planned.

Jay Lozier

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