Re: [libreoffice-marketing] Forums? (was: Nabble: friend or foe?)

HI Bjoern,

May I ask if what you explicitely consider is actually moving the whole
"marketing" conversation in the mailing list to a forum ?

Or would you just imagine it as a catalizor for ideas that we could inspire
from ?

On Fri, Aug 31, 2012 at 1:38 PM, Bjoern Michaelsen <
bjoern.michaelsen@canonical.com> wrote:

> Hi,
>
> let me state two opinion frontup for this discussion:
> - A user forum is important, and something we need to care about in the
> current
>   state of the project
> - however, it is not a trivial task at all -- and launching a forum is
> pretty
>   much a hit or miss, so we would need to get it right the first time.
>
> Following from this, I think we should approach this in the following way:
>
> == We shouldnt haste it ==
>
> This is a huge task -- not so much from the technical side (which has its
> challenges, but nothing too hard), but esp. from the social and
> communication
> side. We should take a slow and steady approach until we are really ready
> to do
> a "launch" that kicks off successfully. I would assume a launch in 3-6
> month to
> be the earliest realistic timeframe.
>
> == We need a squad ==
>
> We need a team of minimum ~10 people commiting themselves on this topic
> for the
> initial kick-off. If we had full-time employees commiting themselves to
> this
> project, half of that would do, but with volunteers there are a lot of
> valid
> reasons to drop out (family, job) that have to be respected.
>
> We should see that we find moderators being able to cover at least these
> topics:
>
> - Marketing
> - Documentation
> - QA
> - Development
> - Localization
> - Design/UX
> - TDF Infra (including the forum itself)
> - TDF Orga (that is BoD etc.)
> - Windows, OSX, Linux (each)
>
> The 10 volunteers from the "forum squad" should be able to commit
> themselves to
> take care of ~two of those topics, so that we have ~two people available
> for
> each topic.
>
> == Where do we find people ==
>
> We should look for active members on our infra (that is: nabble,
> ask.libreoffice.org) and related infras (distrobution bugtrackers,
> ask.ubuntu).
> Most forums have some 'karma value', e.g. number of posts. If possible
> technically we should consider giving interested parties some 'startup
> bonus
> karma' for their work on other forums and media. As a sideeffect, that is
> an
> incentive to join the effort early.
>
> We should also consider (I bet this is controversal) to shut down the
> duplication with mailing list for those areas, where forums are the more
> suitable medium for most: users@global.libreoffice.org and
> discuss@documentfoundation.org. We should consider to do the same if one
> community (e.g. design or marketing) moves most (~90%) of its
> communication to
> forums to prevent fragmentation. Development will not move to the forums as
> mailing list are better suited for it (I find it highly unlikely that the
> dev
> topics on the forum ever reach the activity of the mailing list).
>
> == Dont overextend ==
>
> We shouldnt overextend ourselves with the number of forums, that will
> fragmentize the userbase. Instead we should start off with the minimum
> number
> of forums and join topics at the start, e.g. with only these subforums:
>
> - News, Events and Announcements (aka Marketing)
> - Users (Setup and Troubleshooting, StarBasic, Extensions, Configuration,
> Customization)
> - Documentation (HowTos, FAQs), Localization and Design
> - LibreOffice QA and Development (Building LibreOffice, Debugging,
> - TDF Infra and Orga
> - Off the wall (which is a place for socializing unrelated to LibreOffice
> or TDF)
>
> Possibly even Users and Documentation... should be joined in the beginning.
> Only once a subforum became a buzzing hub, we should consider splitting
> up. We
> should _not_ offer subforum for languages other than english, unless there
> is a
> trusted team of at least three trusted moderators committing themselves on
> it.
>
> == Who wants to champion this? ==
>
> So right now we need someone to push this topic forward -- that is:
> collects
> the team, and runs some regular meetings on IRC or elsewhere with it to
> keep
> them on track and keeps everyone motivated and onboard. I can help out with
> this, but I dont think I can lead this, so the question is: Who will?
>
> Best,
>
> Bjoern
>
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-- 
*Monfort Florian*
BM2 Student at France Business School
Marketing Apprentice at Red Hat
Marketing Team Member at The Document Foundation
florian.monfort@gmail.com
Mobile : +33 6 58 97 15 61

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