Re: [libreoffice-marketing] "Microsoft posts video of customers criticizing OpenOffice"

On Wed Oct 13 2010 17:05:28 GMT-0700 (PDT)  Drew Jensen wrote:
> On Wed, 2010-10-13 at 17:00 -0700, Andy Brown wrote:
> > On Wed Oct 13 2010 16:13:08 GMT-0700 (PDT)  Marc Paré wrote:
> > Support links are great but most medium to large business are not going 
> > to wait for help on a mailing list or forum, they don't have the time. 
> > That is what I see the 'ads' pointing to.  Basically that if you use 
> > open source the instant support, like a help desk, is not there.  It is 
> > not there and can not be at no cost to the end user.  The OOo site was 
> > links to paid support but I have no idea how often it was used.
>
>
> Hi Andy,
>
> There was a presentation on just this subject at this years OOoCon - not
> sure if it is available as a video somewhere - yes it is an issue and we
> really need to deal with it, IMO.
>
> Drew

Have been trying to get through some of the slides from the OOoCon.  It 
is something that needs big time support.

Andy

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