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On 16/12/2015 08:25, Rimas Kudelis wrote:

Do they charge differently for questions covered in built-in help, or 
what?

Welcome to the wacky world of Help Desks at support centers. Where the
answer is located can have a huge difference on how much the client is
billed. At one establishment I'm familiar with, answers in book number
one were gratis, in book number two cost the client around five bucks
each, and answers from book number the three were charged to the client
for around a grand each.  Answers from «F1» help were not gratis, but
answers from official software documentation manuals were gratis. Beyond
that, I don't remember the rule-set used to determine which answer book
to place new solutions in.

jonathon
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