[libreoffice-website] Re: [libreoffice-marketing] Re: Volunteer to maintain @AskLibreOffice twitter account

Well .... I may not be the ideal candidate .... but I could give it a
try. 
I do have knowledge of Twitter but I definitely need to brush up my
"libreoffice tools" one to provide meaningful information. 
If none better is willing to step up I'll be glad to see if I can help. 

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-----Original Message-----
From: Charles-H. Schulz <charles.schulz@documentfoundation.org>
To: Zeki Bildirici <zeki.ozguryazilim@gmail.com>,
marketing@global.libreoffice.org <marketing@global.libreoffice.org>,
website@global.libreoffice.org <website@global.libreoffice.org>
Subject: Re: [libreoffice-marketing] Re: Volunteer to maintain
@AskLibreOffice twitter account
Date: Thu, 24 Apr 2014 20:37:53 +0200


Helo Zeki,

I already run the @libreoffice and @tdforg twitter account ; I don't think I would have  the time. 
Btw we need to update the tip of the week list with actual tips, it is getting a bit short now.

Thank you a lot for everything you are doing Zeki!

Charles. 

On 24 avril 2014 18:47:27 CEST, Zeki Bildirici <zeki.ozguryazilim@gmail.com> wrote:
> 15 Nis 2014 20:00 tarihinde "Zeki Bildirici"
> <zeki.ozguryazilim@gmail.com>
> yazdı:
> > Hi,
> >
> > I still have been waiting someone to take over a maintain the
> > @AskLibreOffice twitter account. https://twitter.com/AskLibreOffice
> > (it currently has 315 followers and wont be hard to increase -
> posting
> > "Answer of the day will be very very good )
> >
> > Volunteers from QA has already taken over the bugzilla twitter
> account...
> > I really have no time to maintain this account. And it will be very
> > nice if  someone from ask team or another volunteer to take this
> > account
> >
> > Maintaining this account is relatively simple. Limited interaction
> and
> > mostly resulting to direct users to "ask their questions through our
> > ask portal"
> >
> > Other points are already stated in marketing pad. Copyig here for
> lazy
> ppl :)
> > ***************************************************************
> >
> >        Guideline to LibreOffice Twitter Account Administrators
> >
> >
> > - Maintain the automatic streams
> >
> > - Respond to interactions
> >
> > - Responding to mentions is a key point and the basic principle is
> being
> polite
> > - Empathy is another key pointi thus try to understand angry and
> whining
> users
> > - If someone is angry about a known problem, don't avoid to say that
> > "we are sorry about your problem"
> >
> > - Canalize people to related channels of user support ie. ask site,
> > bugzilla, user list, wiki etc.
> >
> > - Don't reply to swearing or rude trolls
> >
> > - Promote announcements and LibreOffice
> >
> > - Promote community and invidiual users. Giving #ff(Follow Friday)'s
> > to contributors twitter accounts will increase the motivation
> >
> > - Do some public relations(PR) stuff:
> >
> > - Do regular search with #LibreOffice hashtag and other keywords for
> > example "LibreOffice crashes" may be good for bugzilla account keeper
> > "How LibreOffice" will may work for ask site account keepers. Aslo
> > some search about Microsoft Office will work for example "Microsoft
> > Office expensive" search should  definetely has a good results to
> > promote LibreOffice - Just reply some users that "Hey why don't you
> > give a chance to LibreOffice it is free and a good alternative" etc.
> > also some related search about Microsoft Office products will work
> and
> > also "Microsoft Office alternative" search may be a good opportunity
> > promote LibreOffice.
> >
> > - For ask keepers: try to post "Answer of the day -or- question of
> the
> > day" and for bugzilla keepers "Great fix, another bug bites the dust"
> > will keep the attention of followers. Also tip of the day will from
> > the wiki or documentation be a great post for followers
> >
> > - Don't argue with anybody especcially with Apache OO's sarcasting or
> > targetting tweets
> >
> > - Drive users to be proactive in community, like "Please submit a bug
> > report about this issue, this will help us to improve our product" or
> > "Please post your question to our ask site, our community will get
> the
> > answer"
> >
> > - Always be positive and friendly to users and if there is a
> > non-solotion say that "We hope that this will be solved in near
> > future" or "We understand you"
> >
> > - Microsoft Office is doing a very good job in their professionally
> > administrated twitter account, keep on eye them and get some new
> > approaches
> >
> > ***************************************************************
> >
> > Hands?
> Ping!
>
> > Best regards,
> > Zeki
>
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