[libreoffice-website] Re: Volunteer to maintain @AskLibreOffice twitter account

15 Nis 2014 20:00 tarihinde "Zeki Bildirici" <zeki.ozguryazilim@gmail.com>
yazdı:
> Hi,
>
> I still have been waiting someone to take over a maintain the
> @AskLibreOffice twitter account. https://twitter.com/AskLibreOffice
> (it currently has 315 followers and wont be hard to increase - posting
> "Answer of the day will be very very good )
>
> Volunteers from QA has already taken over the bugzilla twitter account...
>
> I really have no time to maintain this account. And it will be very
> nice if  someone from ask team or another volunteer to take this
> account
>
> Maintaining this account is relatively simple. Limited interaction and
> mostly resulting to direct users to "ask their questions through our
> ask portal"
>
> Other points are already stated in marketing pad. Copyig here for lazy
ppl :)
> ***************************************************************
>
>        Guideline to LibreOffice Twitter Account Administrators
>
>
> - Maintain the automatic streams
>
> - Respond to interactions
>
> - Responding to mentions is a key point and the basic principle is being
polite
> - Empathy is another key pointi thus try to understand angry and whining
users
> - If someone is angry about a known problem, don't avoid to say that
> "we are sorry about your problem"
>
> - Canalize people to related channels of user support ie. ask site,
> bugzilla, user list, wiki etc.
>
> - Don't reply to swearing or rude trolls
>
> - Promote announcements and LibreOffice
>
> - Promote community and invidiual users. Giving #ff(Follow Friday)'s
> to contributors twitter accounts will increase the motivation
>
> - Do some public relations(PR) stuff:
>
> - Do regular search with #LibreOffice hashtag and other keywords for
> example "LibreOffice crashes" may be good for bugzilla account keeper
> "How LibreOffice" will may work for ask site account keepers. Aslo
> some search about Microsoft Office will work for example "Microsoft
> Office expensive" search should  definetely has a good results to
> promote LibreOffice - Just reply some users that "Hey why don't you
> give a chance to LibreOffice it is free and a good alternative" etc.
> also some related search about Microsoft Office products will work and
> also "Microsoft Office alternative" search may be a good opportunity
> promote LibreOffice.
>
> - For ask keepers: try to post "Answer of the day -or- question of the
> day" and for bugzilla keepers "Great fix, another bug bites the dust"
> will keep the attention of followers. Also tip of the day will from
> the wiki or documentation be a great post for followers
>
> - Don't argue with anybody especcially with Apache OO's sarcasting or
> targetting tweets
>
> - Drive users to be proactive in community, like "Please submit a bug
> report about this issue, this will help us to improve our product" or
> "Please post your question to our ask site, our community will get the
> answer"
>
> - Always be positive and friendly to users and if there is a
> non-solotion say that "We hope that this will be solved in near
> future" or "We understand you"
>
> - Microsoft Office is doing a very good job in their professionally
> administrated twitter account, keep on eye them and get some new
> approaches
>
> ***************************************************************
>
> Hands?
Ping!

> Best regards,
> Zeki

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