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Hi,

Marc Paré wrote on 2013-04-25 22:22:

Well the first thing that comes to mind is "OTRS"?

For those of us who are on the system and trying to lend a hand, we may
not be that knowledgeable of acronyms, so OTRS = "OpenSource Ticket
Request System"?  :-)

oh, indeed - mea culpa. ;-) Indeed, OTRS, is the ticketing system: http://en.wikipedia.org/wiki/OTRS

Florian

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