Re: [libreoffice-users] LibreOffice and OpenOffice

Hi :)
 
Please can we stop posting criticisms of Ken's opinions?  We don't all agree 
with each other, at least hopefully not!  Hearing a different point of view is 
important and if people feel intimidated into being unable to express an 
unpopular opinion then we are going to miss developing better answers to suit 
more users.  We have already heard that there are a few people that have good 
reason to find computer usage difficult.  

 
We (the wider OpenSource community) work hard to increase accessibility for many 
other people with things such as "screen readers".  I have heard that a soft 
yellow back-ground can sometimes help people with dyslexia although it might be 
a myth so good answers might not always be quite so complex!  Any considerations 
that can increase our user-base are worth considering.  Ken's concern might 
simply be a case of helping the documentation team develop systems and 
documentation but there might be other things we could do to help.  Many people, 
especially corporate users, could not consider using a product unless it has 
24/7 telephone support and this would be a big blocker for us.  Ubuntu manages 
but we couldn't.
 
Regards from
Tom :)




________________________________
From: Gordon Burgess-Parker <gbplinux@gmail.com>
To: users@libreoffice.org
Sent: Fri, 4 February, 2011 11:46:07
Subject: Re: [libreoffice-users] LibreOffice and OpenOffice

On 03/02/2011 20:44, Ken Springer wrote:
> Hi  , Tom,
>
> Likewise, I used to encourage the use of open source software also.  And on
> a personal level, I always try to find an open source program for my use.
>
> And my issue is not with the software itself.  Even though my impression is
> the software is sometimes slightly buggier, the problems seem to be when
> using advanced functions.  And a function I don't think the average user is
> likely to attempt.
But that applies to ALL applications, whether FOSS or proprietary. In my 
personal experience in large corporations, 75% of MS Office users only use 25% 
(or less) of the functionality...



> It's user support where things fall flat on it's face.  I only have one
> person in my family and friends who would even have a clue as to how to
> utilize a mailing list.  It's way too cumbersome and clunky for the people I
> know.  Even I had trouble figuring this one out!  LOL

So sending an email for support is beyond most people? I don't think so!

> There are a lot of users out there, I believe, that could make use of open
> source software, but these people usually don't even understand
> directories/folders, partitioning, the very basics of using a computer.
> When I start to talk to them about disk cleanup and defragging (Windows),
> you should see the blank faces I encounter.  :-)
And with ALL modern OS's and apps - there's no NEED to "understand" 
directories/folders and PARTITIONING? Where does that come in in USING 
softeware?
I think you are putting mountains where there are molehills, and not crediting 
your users with any intelligence at all...

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