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Hi -- I need your help.

We successfully downloaded LO and am trying to use it to open an .ODS file received from UK 
Inland Revenue that is labelled 'gift_aid_schedule_libre_.ods' however while it opens  up the 
LibreOffice 7.1 Document Recovery and pulls up the document file with the status 'not recovered 
yet' then says press Start and the Recovery then finishes and say press Finish however my system 
only reports 'LO has stopped working (?)' with the reasons below. I am working with Window 7

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: soffice.bin
  Application Version:
  Application Timestamp: 605d6647
  Fault Module Name: ucrtbase.DLL
  Fault Module Version: 10.0.10240.16390
  Fault Module Timestamp: 55a5bf73
  Exception Code: 40000015
  Exception Offset: 0007d85a
  OS Version: 6.1.7601.
  Locale ID: 2057
  Additional Information 1: 354c
  Additional Information 2: 354c5c2ffb94988888215ae02fa9bbe1
  Additional Information 3: 1608
  Additional Information 4: 16088398a310afa223998f6862d82454

I need this doc to complete so as to obtain refunds of tax paid on donations received for our 
Destitute Asylum Seekers Charity in the UK.

Please advise and thank you


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