Re: [libreoffice-users] LO 5.3 glitches

Having spent a lifetime in problem handling and feature request I do not agree with Tom.

Here's my take-

Bugs:
- Anything that used to work and doesn't anymore is a bug (introduced by an update). Of course set 
aside features which are announced to be obsolete. 
- Anything not working which is supposed to work according requirements and/or documentation
- Anything that causes LO to crash

Feature requests:
- Anything that is not in requirements and/or documentation
- Anything users can't reasonably expect to work, but is desirable

As such, bugs need to be solved (since they shouldn't be there in the first place :-)).
Feature requests on the other hand is, once approved, new work in the pipeline, and we have to see 
when and if developers get time for it.

Rob.


On 4 feb. 2017, at 16:37, M Henri Day wrote:

> 2017-02-03 20:13 GMT+01:00 James E. Lang <jim+lou@lang.hm>:
>
> > That's an interesting point of view Tom.
> >
> > In my opinion any unannounced regression is a proper subject for a bug
> > report and a new capability is the subject for a feature request. But, I'm
> > not a developer.
> >
> > It would be nice if ordinary dictionary definitions applied to the words
> > used!
> >
> > --
> > Jim
> >
> > -----Original Message-----
> > From: Tom Davies <tomcecf@gmail.com>
> > To: "users@global.libreoffice.org" <users@global.libreoffice.org>
> > Sent: Fri, 03 Feb 2017 7:44
> > Subject: Re: [libreoffice-users] LO 5.3 glitches
> >
> > Hi :)
> > Right now is a good time to post bug-reports and "feature requests".
> >
> > "Feature requests" are what most 'normal' (ie non-devs) of us think of as
> > bugs.  It includes features that used to work but now don't and features
> > that don't quite work at all.
> >
> > "Bug reports" are only things that cause the program or entire system to
> > crash (or that escalate privileges to super-users/ super-user/
> > administrator - but as normal users we probably wouldn't notice such
> > escalation).  In chatting with each other we often call things "bugs" or
> > say a thing is "buggy" but if it doesn't crash the system or cause it to
> > close unexpectedly, then it doesn't fit the developers notion of "bug", so
> > there is no point posting a bug-report about it - instead post as a
> > feature-request.
> >
> > Similarly with the term "stable".  However badly a thing behaves, such as
> > familiar functionality suddenly not working, then the devs don't think of
> > that as showing the program is unstable.  A program is only unstable if it
> > crashes (or maybe that escalation thing) or if it crashes the whole
> > system.  LibreOffice is particularly unlikely to do either of those things
> > - there is a measurement of that sort of stability and LibreOffice scores
> > extraordinarily highly, far above much more respected or well-known
> > software.
> >
> > It is nice to hear about good&bad issues with new the branch of LibreOffice
> > as it allows us to be better prepared for the questions that 'normal' users
> > are likely to ask on this mailing list.  However reporting an issue to this
> > mailing list is extremely unlikely to result in the issue being (what we
> > would probably refer to as being) fixed.
> >
> >
> > Right now is probably the best time for doing proper bug-reports and
> > feature-requests because it's the time when the greatest percentage of devs
> > are focused on this branch and most interested in it's outcomes.
> >
> > Regards from
> > Tom :)
>
> ​The usage with which I am familiar corresponds to that mentioned by James
> above ; i e, ​
> ​«any unannounced regression is a proper subject for a bug report and a new
> capability is the subject for a feature request»​
> ​....
>
> Henri​
>
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