Re: [libreoffice-users] Users support via Twitter

       Well, if I knew what this twitter was ... how it actually operated,
... ... ... etc. ... ... ...
           I would appreciate your response.

       But I guess since I don't know the basics of this 'latest
phenomenon',
          I'll remain in the dark a mite longer.

       BTW - I'm reminded of 'Jabberwocky' now ... ... ...



From: toki <toki.kantoor@gmail.com>
Date: Mon, May 18, 2015 at 6:00 PM
Subject: Re: [libreoffice-users] Users support via Twitter
To: users@global.libreoffice.org



On 18/05/2015 19:24, anne-ology wrote:

>        well, I thought I was confused before;

I'll assume that the puns confused you.

Rephrasing, sans puns.

Twitter is another medium that people use, to request solutions for
problems they encounter.

People are currently using Twitter as their primary support medium for
LibreOffice. A few people are responding on Twitter, to those support
requests.

What Charles would like, is for more volunteers to staff the official
LibreOffice Twitter Account.

Tech Support via Twitter left the novelty stage several years ago.
Arguably, obtaining Tech Support via Twitter is more embedded in the
mind of users, than any other support medium out there.

To quote one book I recently read: "If you don't have a Twitter Support
account, you don't offer support to your customers."

Whilst that perhaps overstates the case, people will make up hashtags,
at at-accounts, because their expectation is that both the at-account
and hashtag exist, are relevant, and monitored by the appropriate parties.

jonathon

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