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On 05/11/2015 04:24, Ken Springer wrote:

While some bug may be deemed trivial by the devs or some system, that bug may not be trivial to 
the user.

That is why individuals and organization purchase Tier 3 support
contracts. It does matter if the software is FLOSS, or non-FLOSS, the
only way to ensure that issues that the user considers to be serious
flaws/bugs, is by either fixing the issue themselves, or paying somebody
to fix the issue.


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