Re: [libreoffice-users] Re: Comments on pdf file size in 4.4 alpha; and a new bug?

On Sun, 23 Nov 2014 23:30:43 +0100
Andreas Säger <villeroy@t-online.de> wrote:

> Am 23.11.2014 um 18:14 schrieb Rob Jasper:
> > Problems in defect reporting:
> > 1- Qualification of type (A bug is unexpected behaviour which does
> > not comply to the requirements; An enhancement request is new
> > development which changes both requirements and code)
>
>
> Unexpected behaviour is a bug when it was unexpected by the
> programmer. In the eyes of a user, some program may do weird and
> unexpected things but if it does the exact weird things that it has
> been programmed for then there is no bug.

Tell that to my clients :)

I can assure you that if a program, while acting exactly as I intended
it to when I coded it, does not do what the spec requires it to, then
the client calls it a bug, and expects me to fix it. And rightly so.

Of course, with LO the situation is a little different, due to the lack
of a formal client and thus a formal requirements document. If a
feature doesn't work as expected by the users, but does work as
expected by the developer who implemented it, then perhaps calling it a
bug is incorrect. Instead it is merely a feature that was implemented
in a manner that proved not to be useful. It's also not an enhancement
request, really. It all comes down to what is taken as the requirement
of the feature. If the feature started life as an enhancement request,
then that, if it is complete in this regard, will be the requirement.

If I, as a user, were logging a ticket for a feature that didn't work
the way I expected, and there was no original enhancement request or
clear feature specification, my choice of ticket type would depend on my
understanding of the feature. If I understood where the developer was
coming from, but had a different opinion of how the feature should
work, or desired an alternative implementation alongside the existing
one, I would log the ticket as an enhancement request. But if I felt
the feature should work differently, and working the way the developer
had coded it was incorrect in my opinion, then I would log it as a bug.
It would be up to those in charge of such matters to determine which
way they felt was correct, and to either fix the bug, or close the
ticket.

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