@Rob, *,
Rob Jasper wrote
I think this is really well explained.
I've been professionally involved in defect reporting for years, and the
problems seem to be the same in all organisations.
Problems in defect reporting:
1- Qualification of type (A bug is unexpected behaviour which does not
comply to the requirements; An enhancement request is new development
which changes both requirements and code)
2- Severity (How serious is the bug/enhancement request from users
perspective)
3- Priority (What is the priority with respect to other bug/enhancement
reports)
Neither of these I see in out bugzilla defect reporting...
There should be a moderator (not a developer) to map out the priority. One
can set out rather strict rules for this, think about amount of complaints
for the same, file corruption, system crash, etc.
If we would go along these lines we might get away with the tension
between (expert-) users and developers.
But again, good effort here to get things ironed out,
Thanks Tom,
Rob.
Actually, the LibreOffice project is rather well organized in this
regard--please review the QA Wiki here:
https://wiki.documentfoundation.org/QA
QA is a distinct entity to Development--and while there is certainly some
cross over, the developers are not moderators of the process. That falls to
the Engineering Steering Committee with input from the entire community--QA
team, UX and Design team, Documentation team,
Localization/Internationalization team, Marketing team and the occasional
needs of TDF board.
So, always room to participate. Please start as Tom suggested by loading a
current build of the 4.4.0 build, or a daily Tinderbox of master and test
there.
We can always use additional help with the QA process--get a login on our
FDO hosted Bugzilla instance <https://bugs.freedesktop.org/> and dive in,
plenty of triage work to go around.
Regards,
Stuart
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