Re: [libreoffice-users] LO Installer Download Problems

Hi :)
Thanks :)  I think back then the mailing list was trying to find out some of the parameters of the 
problem or see if there was some weird misunderstanding that we could actually help with.  Internet 
Explorer often does weird things and there might have been other weird stuff going on outside of 
our control but that we might have been able to help fix.  Also it helps us get a clearer idea of 
what needs to be mentioned in a bug-report, if it comes to that (and in this case it clearly has).  

When you post a bug-report it's a lot like writing an email.  You can reply to it and add comments 
later on.  So can other people.  So, don't even worry about making it perfect first time.  Just 
write something really brief, like a business-email, to get straight to the point.  

Maybe even deliberately leave details for a 2nd or subsequent comment and maybe make a rough table 
of it, eg;
"
LibreOffice 4.1.1;
charity, slow internet, Windows, Firefox or Chrome (can't remember which)
work,     fast internet,  Windows, Firefox
home,   fast internet,   OSX,         Firefox or Chrome (can't remember which)

All usually have no problems with downloading installers.  Note that on OSX i was downloading the 
Windows installer, NOT the Mac one.  
"

That way when other people add comments you have already given them a nudge into giving mentioning 
possibly useful factors and nudged them into laying them out clearly.  Also, other people might be 
able to confirm factors you can't quite remember clearly now that so much time has passed.  
Firefox, Safari and Chrome are all far better than Internet Explorer so it doesn't matter which you 
used = just that it wasn't IE.  On the other hand the download really needs to work for IE too but 
IE might be creating extra problems which might need to be sorted out separately.  

Note that the bug-report guide was designed for problems while running LibreOffice so a lot of what 
it asks for is clearly not relevant and for some things it's not clear.  You are not going to be 
able to get an "strace" or run the process from the command-line to get extra feedback or any of 
those sorts of things.  It might be more useful to know which country you are in, eg not China nor 
Iran.  If it's not obviously needed or if you are not sure how to provide the information then just 
leave it for a subsequent post to the bug-report's thread or perhaps ask them for help with getting 
the info.  


On the other hand this mailing list does frequently often go off-topic instead of focussing on the 
original question.  So, many apols for that!  

Good luck and regards from 
Tom :)  


________________________________
From: Michael Reich <reich.mikey@gmail.com>
To: Tom Davies <tomdavies04@yahoo.co.uk> 
Cc: "users@global.libreoffice.org" <users@global.libreoffice.org> 
Sent: Sunday, 6 October 2013, 3:52
Subject: Re: [libreoffice-users] LO Installer Download Problems


Tom, thanks for your responses.   When I originally posted about the 
difficulty I was having downloading the installer, the user list gave me 
the impression that there couldn't be anything wrong with the downloader 
and I felt they pretty much blew off my inquiry.  If I'd been directed 
to make a bug report at that time, I would have done it.   It's been 
several weeks now and I'm not sure I recall the details at this point to 
file a bug report.   I will take a look at the bug report link you 
provided and see what information is needed.

Thanks again for your interest.

On 10/5/13 9:18 PM, Tom Davies wrote:
> Hi :)
> Hmmm, that is not good news!  Sorry about that!  Is there any chance 
> you could post a bug-report about it?  A lot of this guide might not 
> be relevant but please just try to make the best of it
> https://wiki.documentfoundation.org/QA/BugReport
> tehre is another page but i think the content is identical
> https://wiki.documentfoundation.org/BugReport
> This sometimes happens with wikis as things get moved around but it 
> usually gets tidied up at some point.  I would go with the 1st of 
> those links this time.
> Regards from
> Tom :)
>
>
>
> ------------------------------------------------------------------------
> *From:* Michael Reich <reich.mikey@gmail.com>
> *To:* Tom Davies <tomdavies04@yahoo.co.uk>
> *Cc:* "users@global.libreoffice.org" <users@global.libreoffice.org>
> *Sent:* Sunday, 6 October 2013, 1:52
> *Subject:* Re: [libreoffice-users] LO Installer Download Problems
>
> My main computer is OSX and I use Firefox or Chrome.  I think I was
> using Firefox on OSX when I had the download problems on OSX.  The
> Windows computer was also using Chrome and/or Firefox.
>
> On 10/5/13 7:46 PM, Tom Davies wrote:
> > Hi :)
> > Which web-browser were you using to download with? It seems a few
> > people have had problems with Internet Explorer and 1 had trouble with
> > Firefox.  The Firefox one turned out to be some problem with a company
> > firewall as the download worked just fine from outside.  Did you use
> > IE at both locations before trying the Torrent at home?
> > Regards from
> > Tom :)
> >
> >
> >
> > ------------------------------------------------------------------------
> > *From:* Michael Reich <reich.mikey@gmail.com 
> <mailto:reich.mikey@gmail.com>>
> > *To:* users@global.libreoffice.org <mailto:users@global.libreoffice.org>
> > *Sent:* Saturday, 5 October 2013, 19:37
> > *Subject:* [libreoffice-users] LO Installer Download Problems
> >
> > I didn't catch all of the recent posts about trouble downloading the LO
> > installer (and the thread apparently got highjacked to another topic),
> > but I posted something similar a month or so ago.  I had repeatedly
> > tried downloading the Windows installer and constantly got corrupted
> > installer files.  I am on high speed broadband and never had issues
> > downloading other installers, including the OSX LO installer.  I had
> > also tried downloading the windows installer at a local charity at which
> > I volunteer, which has very slow internet. That was spectacularly
> > unsuccessful also.
> >
> > I finally was able to download at home using a torrent file.  It seems
> > to me that there has to be something funky about the LO windows
> > installers that make downloading so difficult.  I imagine casual users
> > of LO aren't going to try to download the darn file repeatedly in order
> > to get a good download.

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